Small Format Team Leader (Front-End Operations & Guest Experience Supervisor)

Target • Santa Monica, CA

19h • $26 - $28

About The Position

The Small Format Team Leader supports store operations and guest experience in Target’s smallest-format stores. This role leads hourly team members and helps ensure products are in stock, available, accurately priced, and signed on the sales floor. The position works across store functions, including cashiering, stocking, presentation, pricing accuracy, and fulfillment as applicable. With guidance from the direct leader, the team leader plans and executes workload, supports sales goals, develops team members, and regularly assumes store-level leadership-on-duty responsibilities during assigned shifts.

The role requires a guest-first approach, strong operational accuracy, and the ability to lead in a fast-moving, physically active environment. It includes coaching and holding team members accountable, supporting safety and security practices, responding to store emergencies and compliance needs, and helping deliver services such as order pickup and Drive Up. The schedule is variable and may include nights, weekends, holidays, closing shifts, and other peak shopping periods. Although the role is full-time, weekly hours are not guaranteed to be 40 and may fluctuate based on business needs.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• Ability to lead others and hold them accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving up to 15 pounds and occasionally up to 44 pounds without additional assistance.
• Flexible availability for nights, weekends, holidays, and other shifts; reliable and prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver an Easy, Inspiring, and Friendly guest experience and ensure team members understand, are trained in, and consistently meet Target’s guest experience commitments.
• Observe team members, provide feedback, recognize strong guest service, and hold team members accountable for expectations.
• Review guest, financial, and team outcome metrics; identify opportunities, take improvement actions, align the team on behaviors and execution, celebrate wins, and drive results.
• Understand sales goals and plan and execute daily and weekly workload, merchandising, pricing, sales-floor displays, sales plans, and promotions with guidance from the direct leader.
• Model, train, and coach team members on service expectations and a guest-first service culture.
• Ensure products are in stock, available, accurately priced, and signed on the sales floor.
• Manage incoming and outgoing products, stock levels, inventory accuracy, product arrangement, pricing, and promotional signing for assigned departments, with guidance from the direct leader.
• Assign daily tasks based on planned workload and guest traffic, aligned with priorities set by the direct leader.
• Help lead department team members in backroom and sales-floor areas; review reporting to identify gaps and develop plans to resolve them as directed by the leader.
• Lead pick, pack, and ship fulfillment work where applicable.
• Evaluate candidates for open positions and help develop a guest-centric team.
• Participate in onboarding and learning; help close knowledge and skill gaps through training, coaching, and experiences.
• Establish clear goals and expectations with guidance from the direct leader and hold team members accountable.
• Promote inclusivity by valuing diverse perspectives, being authentic and respectful, and creating equitable experiences.
• Model ethical conduct, safety, and compliance, and hold the team accountable to those standards.
• Lead safety practices by modeling and recognizing safe behavior, identifying and correcting hazards, supporting incident response, and timely and accurate reporting and investigation of injuries.
• Model physical security processes and support storewide merchandise-protection strategies, including ordering, storage, and application as directed by best practices.
• Follow safe and secure training and processes as a key carrier.
• Regularly assume store-level leader-on-duty responsibilities during assigned shifts.
• Address store emergency and compliance needs.
• Support guest services such as backup cashiering, order pickup, and Drive Up, while maintaining compliance with applicable federal, state, and local adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive medical, vision, dental, and life insurance and other health programs.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits may also be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED