Small Business Loan Collections Analyst

Northwest Bank•Columbus, OH

2d•Onsite

About The Position

The Small Business Loan Collections Analyst is responsible to collect past due accounts on all SMB/SBA commercial loans, while also controlling delinquency, protecting Northwest assets, mitigating bank losses and developing customer relations in order to secure.

Requirements

High School Diploma or equivalent
College degree in business/finance/accounting
3 - 5 years credit experience / administrative experience/collections
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Demonstrated skills in problem solving, communication, financial analysis
Working knowledge of commercial loans

Responsibilities

Process loan modifications if applicable to Loss Mitigation Credit Group
Develop use of AS400, Signature, VQueue, and collections software system
Identify and resolve lender/bank collection issues
Ensure appropriate modifications, extensions, and deferrals, and timely collection efforts
Prepare and analyze departmental reports
Meet departmental service standards
Work with SMB/SBA Teams on delinquency and plans
Review documentation for data integrity
Analyze records of past due accounts
Obtain voluntary payment of debt, and judgments and property reports
Advise on related laws, regulations, policies and procedures
Collect and negotiate appropriate payment agreements
Monitor payment progress effectively
Maximize methods of skip tracing/collections
Mitigate losses to Northwest
Verify collateral
Remain flexible in time and tasks
Make appropriate credit judgment decisions
Pacify non cooperative customers
Recommend improvements to procedures, fee generating alternatives, and service/delivery enhancements
Analyze/investigate to resolve questionable payments or charges
Attempt to outperform delinquency expectations in SMB/SBA Thresholds
Minimize departmental nonpayroll costs
Manage personal workload/workflow
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Complete special projects as necessary
Abide by the rules of the safety and loss prevention program
Perform work tasks in a safe manner
Report any and all injuries to supervisor
Know what to do in case of an emergency