Collections & Remarketing Business Analyst

Mercedes-Benz Financial Services USA•Fort Worth, TX

About The Position

The Collections & Remarketing Business Analyst supports reporting, analytics, business intelligence, and decision-making for the Collections and Remarketing organization. The role partners with business leaders, stakeholders, and technology teams to develop reporting solutions, analyze performance, identify trends and opportunities, and provide actionable insights that support operational and strategic objectives. The analyst translates complex data into meaningful business insights and recommendations. The position develops and maintains reports, dashboards, scorecards, forecasts, and analytical solutions used to monitor portfolio performance, operational effectiveness, customer experience, vendor performance, and strategic initiatives. It also supports requirements definition, process improvement, data quality and governance, and cross-functional projects involving reporting and business intelligence.

Requirements

Minimum of 2 years of overall work experience.
High School Diploma or GED required.
Legally authorized to work in the U.S. at the time of application.
Ability to collect data, establish facts, and identify trends and variances.
PC skills, including experience with corporate mainframe environments.
Problem-solving skills.

Nice To Haves

Bachelor's degree preferred.
Preferred 1 year of business experience.
Preferred 1 year of Collections experience.
Preferred 1 year of Remarketing experience.
Preferred 1+ years of experience in Auto Finance, report creation and analysis, and enterprise environments.
Preferred 1+ years of experience with SQL, Power BI, and Power Query.

Responsibilities

Design, develop, maintain, validate, and deliver recurring and ad hoc reports, dashboards, scorecards, visualizations, forecasts, and analytical solutions; ensure their accuracy, consistency, usability, and timeliness.
Develop reporting products that help stakeholders monitor performance, identify trends, and make informed decisions; maintain reporting documentation, inventories, definitions, ownership records, and governance materials.
Advise operational leaders and stakeholders through trend analysis, exception reporting, forecasting, benchmarking, root cause analysis, and data-driven recommendations.
Monitor and analyze KPIs for portfolio performance, operational effectiveness, customer experience, vendor performance, and strategic objectives; identify business-result drivers and communicate findings clearly.
Partner with stakeholders to understand operational challenges, reporting requirements, and business objectives; gather, document, validate, and translate requirements into reporting, dashboard, analytical, and process-improvement solutions.
Define report specifications, including metrics, calculations, dimensions, filters, business rules, data elements, and output requirements; facilitate discussions between business and technical partners.
Identify opportunities to improve efficiency through reporting automation, workflow optimization, visualization enhancements, and process redesign.
Evaluate reporting products and processes, recommend solutions that reduce manual effort and improve scalability and data accessibility, and support continuous improvement initiatives.
Validate report accuracy, data integrity, and consistency; investigate discrepancies, perform root cause analysis, and identify corrective actions.
Document reporting logic, business rules, data definitions, and metric calculations; support stewardship of departmental data assets, metrics, historical datasets, reporting inventories, and business documentation.
Ensure compliance with data governance, security, and reporting standards.
Participate in cross-functional projects and strategic initiatives affecting Collections and Remarketing; provide analytical support, requirements, testing, validation, implementation support, and post-deployment monitoring.
Support datamart, data warehouse, reporting environment, and business intelligence enhancements through requirements definition, testing, validation, defect identification, and user acceptance activities.
Represent Reporting & Analytics as a subject matter expert during project planning and implementation.

Benefits

Competitive salary and performance-based annual bonus.
Fifteen additional corporate holidays, in addition to vacation time; flexible selection of days.
Mercedes-Benz Employee Lease Program / car program.
Medical, dental, and vision insurance.
Employer-paid short- and long-term disability insurance.
On-site exercise facilities.
Paid family leave, including six weeks for new parents.
Adoption expense reimbursement of up to $6,000 per child.
Tuition assistance of up to $6,000 for undergraduate and $8,000 for graduate business-related coursework.
401(k) with match.
Generous vacation and personal time.
Flexible work arrangements.