Small Business Banker II - Middletown, NY

TD•Middletown, NY

5d•$32 - $48•Onsite

About The Position

The Small Business Banker II proactively deepens relationships with existing Small Business customers within a specified territory and ensures equal access to banking products and services across communities, including businesses in low-to-moderate income areas and minority communities. The role contacts new Small Business customers within 30 days of account opening to conduct a customer assessment and assigns customers to the appropriate TD Relationship Manager based on the assessment. This role manages a larger and more complex territory and a group of Stores’ loan portfolio within the Front End Fulfillment process. It originates, structures, and closes non-RMLM Small Business loan requests, manages the resulting loan portfolio, and works with Stores, Commercial Bank, the Small Business Credit Center, and SBB product groups to provide customer service and timely responses to credit applications. The Small Business Banker II contributes to sales and business development objectives while maintaining knowledge of the local market, competitive offers, and economic trends.

Requirements

Bachelor’s degree or equivalent experience.
At least 7 years of related experience.
Four years of calling and lending or credit-support-related experience at the Small Business level.
Demonstrated ability to achieve and exceed marketing goals.
Ability to understand and analyze personal and business financial statements.

Responsibilities

Contact new Small Business customers who opened accounts in partner stores and complete customer assessments.
Contact assigned Small Business customers and meet with them as needed to deepen relationships, address service issues, and identify product needs.
Generate sales and referrals to bank business partners to help meet Small Business customers’ financial needs.
Assign Small Business customers to the appropriate TD Relationship Manager based on customer parameters and assessment results.
Manage a group of Stores’ loan portfolio within the Front End Fulfillment process, including originating, structuring, and closing non-RMLM Small Business loan requests.
Develop Small Business product expertise to evaluate potential product fits for customers.
Work with Stores and the Commercial Bank to provide superior customer service, as measured by CWI.
Manage loans in the Front End Fulfillment portfolio, including relationship checkups and renewals.
Meet or exceed individual sales goals and contribute to Small Business Banking sales and business development objectives.
Maintain comprehensive knowledge of the local market, competitive offers, and economic trends.
Work with the Small Business Credit Center and SBB product groups to support satisfactory response times for new credit applications.
Review pipelines, dashboards, and other reports to ensure accurate and complete reporting, and evaluate performance weekly.