Small Business Banker

Valley National Bank•Tampa, FL

About The Position

The Small Business Banker represents the bank in prospecting and developing business with small business clients (approximately $5 million or less in revenue) to generate deposits, loans, treasury services, fee income, and other business while meeting customer needs. The role manages client relationships through regular outreach, nurturing, and growth, and develops referral relationships with real estate professionals, accountants, attorneys, and other centers of influence. The banker works with colleagues across bank departments, business lines, and vendors to recommend appropriate products and services, meet clients’ needs, and expand relationships. The role provides customer service and problem resolution through consistent communication, onsite visits, and outbound calls, and maintains knowledge of applicable policies and bank guidelines. It also refers opportunities to bank partners, participates in civic and community activities, and serves on a CRA board or committee. The position interviews loan applicants, completes applications, gathers documentation to understand their financial circumstances, and explains the lending process and structure while setting expectations.

Requirements

High school diploma or GED.
At least 3 years of related bank lending sales experience, or a combination of sales and credit analysis experience.
Strong book of business and centers-of-influence relationships to drive immediate productivity.
Excellent interpersonal skills and written and verbal communication skills.
Ability to calculate figures and amounts such as discounts, interest, and percentages.
Ability to work independently, manage multiple projects, and meet deadlines.
Ability to prioritize and organize assignments while working on multiple projects simultaneously.
Intermediate PC skills and knowledge of Microsoft Office software and referral tracking programs such as Salesforce.

Nice To Haves

Bachelor’s degree in Business, Accounting, or Finance.
At least 3 years of bank lending sales experience and at least 1 year of credit analysis experience.

Responsibilities

Conduct prospecting and business development with small business clients to generate deposits, loans, treasury business, fee income, and related business.
Manage small business client relationships through consistent outreach, nurturing, and growth.
Build referral networks and relationships with real estate agents, brokers, CPAs, accountants, attorneys, and other centers of influence.
Develop professional relationships with bank associates, other business lines, and vendors to cross-sell and recommend appropriate products and services.
Collaborate with other lines of business to meet clients’ specific needs.
Provide quality service to existing customers, resolve problems, and maintain regular communication through onsite visits and outbound calls.
Maintain knowledge of policies and bank guidelines for the business line.
Refer lending and other business opportunities to Business Banking, Middle Market, treasury management, Highland Capital, FiServ, ADP, residential mortgage, and deposit partners.
Participate in civic and community activities to promote bank products and services, maintain professional networks, and strengthen community ties.
Serve on a CRA board or committee to strengthen communities and support the bank’s CRA objectives.
Interview loan applicants, complete applications, and gather required documentation to understand customers’ financial circumstances.
Educate borrowers about the business-line process and structure and set expectations.