Small Business Banker II - Middletown, NY

TD Bank•Middletown, NY

4d•Onsite

About The Position

The Small Business Banker II proactively deepens relationships with existing Small Business customers in a specified territory and helps ensure equal access to banking products and services across all communities, including low-to-moderate income areas and minority communities. The role contacts new Small Business customers within 30 days of joining the bank to conduct a customer assessment and assigns each customer to the appropriate TD Relationship Manager based on the assessment. The position manages a larger, more complex territory and a group of Stores loan portfolios within the Front End Fulfillment process. It is responsible for originating, structuring, and closing non-RMLM Small Business loan requests, managing loans through relationship checkups and renewals, and contributing to Small Business Banking sales and business-development objectives. The banker works with Stores, Commercial Bank, the Small Business Credit Center, product groups, and other partners to meet customer needs and provide timely service. The role is based in Middletown, New York, with 40 hours listed. Domestic travel is occasional; international travel is not expected. The position requires a bachelor’s degree or equivalent experience, at least seven years of related experience, including four years of Small Business calling and lending or credit-support experience. The compensation range is $32.00–$47.75 per hour, with actual pay varying based on skills, experience, knowledge, location, and business needs.

Requirements

Bachelor’s degree or equivalent experience.
At least 7 years of related experience.
At least 4 years of calling and lending or credit-support experience at the Small Business level.
Demonstrated ability to achieve and exceed marketing goals.
Ability to understand and analyze personal and business financial statements.

Responsibilities

Proactively deepen relationships with existing Small Business customers within an assigned territory.
Contact new Small Business customers who opened accounts in partner stores and complete a customer assessment within 30 days of their joining the bank.
Assign Small Business customers to the appropriate TD Relationship Manager based on customer assessment results and parameters.
Call assigned Small Business customers and meet with them as needed to deepen relationships, address service issues, and identify product needs.
Generate sales and referrals to bank partners, including Relationship Managers, Merchant, Commercial, Treasury Management, Credit Card, Retail, and Wealth teams.
Manage a group of Stores loan portfolios within Front End Fulfillment, including originating, structuring, and closing non-RMLM Small Business loan requests.
Develop Small Business product expertise to evaluate potential product fits for customers.
Work with Stores and Commercial Bank to deliver superior customer service, as measured by CWI.
Manage loans in the Front End Fulfillment process, including relationship checkups and renewals.
Meet or exceed individual sales goals and contribute to Small Business Banking sales and business-development objectives.
Maintain knowledge of the local market, competitive offers, and economic trends.
Work with the Small Business Credit Center and Small Business Banking product groups to support satisfactory customer response times for new credit applications.
Review pipelines, dashboards, and other reports to ensure accurate and complete reporting, and evaluate performance weekly.

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
Banking benefits and discounts
Career development
Reward and recognition
Training and onboarding
Online learning platform
Mentoring programs
Variable compensation or incentive awards, including potential eligibility for cash and/or equity awards