Small Business Banker I (Philadelphia, PA)

TD•Philadelphia, PA

1d•$26 - $39

About The Position

The Small Business Banker I proactively deepens relationships with existing Small Business customers within a specified territory and promotes equal access to banking products and services across all communities, including businesses in low-to-moderate income areas and minority communities. The banker initiates contact with new Small Business customers by conducting a customer assessment within 30 days of their joining the bank, then assigns them to the appropriate TD Relationship Manager based on the assessment. This role manages customer relationships and service issues, identifies product needs, generates sales and referrals across bank partners, and develops expertise in Small Business products. It also manages a group of stores’ loan portfolio in the Front End Fulfillment process, including originating, structuring, and closing non-RMLM Small Business loan requests, conducting relationship checkups, and handling renewals. The banker works with Stores, the Commercial Bank, the Small Business Credit Center, and SBB product groups to provide strong customer service and timely credit application responses. The role also monitors reports and evaluates performance weekly.

Requirements

Bachelor's degree or equivalent experience.
At least 5 years of related experience.
Two years of calling and lending or credit-support-related experience at the Small Business level.
Demonstrated ability to achieve and exceed marketing goals.
Ability to understand and analyze personal and business financial statements.

Responsibilities

Call all new Small Business customers who opened accounts in partner stores and complete a customer assessment.
Contact assigned Small Business customers, meet with them as needed, deepen relationships, manage service issues, and identify product needs.
Generate sales and referrals to bank partners to address Small Businesses’ comprehensive financial needs, including RMLM, Merchant, Commercial, Treasury Management, Credit Card, Retail, and Wealth.
Assign Small Business customers to the appropriate TD Relationship Manager based on customer parameters and assessment results.
Manage a group of Stores’ loan portfolio within the Front End Fulfillment process, including originating, structuring, and closing non-RMLM Small Business loan requests.
Develop Small Business product expertise to assess potential product fit for customers.
Work with Stores and the Commercial Bank to support superior customer service, as measured by CWI.
Manage the Front End Fulfillment loan portfolio, including relationship checkups and renewals.
Maintain comprehensive knowledge of the local market, competitive offers, and economic trends.
Work with the Small Business Credit Center and SBB product groups to support satisfactory customer response times for new credit applications.
Review pipelines, dashboards, and other reports to ensure accurate and complete reporting, and evaluate performance weekly.