Small Business Specialist II, (Philadelphia, PA)

TD Bank • Philadelphia, PA

7d

About The Position

The Small Business Specialist II proactively deepens relationships with existing Small Business customers within a specified territory and promotes equal access to banking products and services across communities, including low-to-moderate-income areas and minority communities. The role contacts new Small Business customers and conducts a customer assessment within 30 days of their joining the bank, then assigns customers to the appropriate TD Relationship Manager based on the assessment.

This position manages a larger, more complex territory and a group of Stores loan portfolios within the Front End Fulfillment process. It is responsible for originating, structuring, and closing non-RMLM Small Business loan requests and managing the associated loan portfolio, including relationship checkups and renewals. The specialist works with Stores, Commercial Bank, the Small Business Credit Center, and product groups to deliver customer service, respond to credit applications, and support Small Business Banking sales and business-development objectives.

The role requires knowledge of local markets, competing offers, and economic trends, along with expertise in Small Business products and the ability to analyze personal and business financial statements. The position is based in Philadelphia, Pennsylvania, and the listed schedule is 40 hours.

Requirements

• Bachelor's degree or equivalent experience.
• At least 7 years of related experience.
• Four years of calling and lending or credit-support experience at the Small Business level.
• Demonstrated ability to achieve and exceed marketing goals.
• Ability to understand and analyze personal and business financial statements.

Responsibilities

• Call new Small Business customers who opened accounts in partner stores and complete customer assessments.
• Call assigned Small Business customers, meet with them as needed, deepen relationships, address customer service issues, and identify product needs.
• Generate sales and referrals to bank partners to address the comprehensive financial needs of Small Businesses, including Relationship Managers, Merchant, Commercial, Treasury Management, Credit Card, Retail, and Wealth.
• Assign Small Business customers to the appropriate TD Relationship Manager based on customer parameters and assessment results.
• Manage a group of Stores loan portfolios within the Front End Fulfillment process, including originating, structuring, and closing non-RMLM Small Business loan requests.
• Develop Small Business product expertise to evaluate potential product fits for customers.
• Work with Stores and Commercial Bank to provide superior customer service, as measured by CWI.
• Manage the Front End Fulfillment loan portfolio, including relationship checkups and renewals.
• Contribute to Small Business Banking sales and business-development objectives by meeting or exceeding individual sales goals.
• Maintain comprehensive knowledge of the local market, competitive offers, and economic trends.
• Work with the Small Business Credit Center and Small Business Banking product groups to support satisfactory response times for new credit applications.
• Review reports, including pipelines and dashboards, to ensure accurate and complete reporting and evaluate performance weekly.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation or incentive awards, potentially including cash and/or equity awards through an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior