Small Business Specialist II, (Philadelphia, PA)

TD•Philadelphia, PA

8d•$30 - $45

About The Position

The Small Business Banker II proactively deepens relationships with existing Small Business customers within a specified territory and helps ensure equal access to banking products and services across all communities, including low-to-moderate-income areas and minority communities. The role contacts new Small Business customers within 30 days of account opening to conduct a customer assessment and assigns each customer to the appropriate TD Relationship Manager based on the assessment. This position manages a larger and more complex territory and a group of Stores’ loan portfolio within the Front End Fulfillment process. It is responsible for originating, structuring, and closing non-RMLM Small Business loan requests, managing loans through checkups and renewals, and contributing to sales and business development objectives. The Specialist works with Stores, Commercial Bank, the Small Business Credit Center, and product groups to provide customer service and timely responses to credit applications.

Requirements

Bachelor's degree or equivalent experience.
Seven or more years of related experience.
Four years of calling and lending or credit-support experience at the Small Business level.
Demonstrated ability to achieve and exceed marketing goals.
Ability to understand and analyze personal and business financial statements.

Responsibilities

Contact new Small Business customers who opened accounts in partner stores and complete a customer assessment.
Contact assigned Small Business customers and meet with them as needed to deepen relationships, address customer service issues, and identify product needs.
Generate sales and referrals to bank business partners to address Small Businesses’ comprehensive financial needs, including RMLM, Merchant, Commercial, Treasury Management, Credit Card, Retail, and Wealth.
Assign Small Business customers to the appropriate TD Relationship Manager based on customer parameters.
Manage a group of Stores’ loan portfolio within the Front End Fulfillment process.
Originate, structure, and close non-RMLM Small Business loan requests.
Develop Small Business product expertise to evaluate potential product fit for customers.
Work with Stores and Commercial Bank to support superior customer service as measured by CWI.
Manage the Front End Fulfillment loan portfolio, including relationship checkups and renewals.
Meet or exceed individual sales goals and contribute to Small Business Banking sales and business development objectives.
Maintain knowledge of the local market, competitive offers, and economic trends.
Work with the Small Business Credit Center and SBB product groups to support satisfactory response times for new credit applications.
Review reports, including pipelines and dashboards, for accurate and complete reporting, and evaluate performance weekly.