I/DD Program Manager - Home & Community Based Supports
About The Position
Almost Family is seeking an experienced SLS/ILS Program Manager to lead the growth and operations of its San Diego supported living program for adults with intellectual and developmental disabilities. The role is responsible for service quality, regulatory compliance, program growth, and oversight of Direct Support Professionals (DSPs). It manages person-centered planning for an assigned caseload and serves as the primary liaison to San Diego Regional Center (SDRC) service coordinators. The Program Manager develops referral relationships, responds to referrals, coordinates timely service starts, and works toward monthly census growth targets for supported living and respite services. The role oversees compliant service delivery, documentation, incident reporting, and billing, while partnering with individuals and their support networks to develop and monitor individualized service plans. It also recruits, trains, schedules, coaches, and supervises DSPs, and participates in a rotating on-call schedule for urgent staffing, health, and safety matters. The position is in person in San Diego, California, and reports to the Director. Compensation is listed as an annual salary of $70,500 to $80,000 (DOE), plus bonus opportunities; the benefits section lists $70,500 to $78,000, commensurate with experience.
Requirements
- At least two years of experience in Supported Living Services (SLS) and Independent Living Services (ILS) for adults with developmental disabilities.
- At least one year of experience supervising Direct Support Professionals or other direct care staff.
- Demonstrated success growing a caseload or program through referral development.
- Working knowledge of the Regional Center system, Title 17 regulations, the IPP process, and person-centered planning.
- Strong written communication skills for service plans, progress reports, and incident documentation.
- Bachelor's degree in social work, psychology, human services, or a related field, or equivalent experience.
- Valid California driver's license, reliable transportation, and current auto insurance.
- Ability to obtain DOJ/FBI Live Scan background clearance.
Nice To Haves
- Experience with the Self Determination Program (SDP), including coordination with independent facilitators, Financial Management Services (FMS) providers, and spending plans.
- Established relationships with SDRC service coordinators.
- Bilingual in English and Spanish.
Responsibilities
- Meet monthly census growth targets for supported living and respite services.
- Develop and maintain referral relationships with SDRC service coordinators, independent facilitators, families, and community partners.
- Respond to referrals within one business day and coordinate timely transitions from intake to service start.
- Represent Almost Family at provider fairs, regional center meetings, and community events.
- Identify unmet service needs in the San Diego market and support the launch of new service lines.
- Plan staffing capacity in advance of anticipated growth.
- Oversee service delivery for an assigned caseload in accordance with Title 17, the Lanterman Act, and SDRC vendor requirements.
- Maintain accurate, audit-ready service logs, progress notes, incident reports, and billing records.
- Submit Special Incident Reports (SIRs) within required timelines and oversee corrective action.
- Conduct intakes and assessments and develop individualized service plans in partnership with each individual and their circle of support.
- Participate in Individual Program Plan (IPP) meetings and prepare quarterly and annual progress reports.
- Monitor progress toward goals and adjust supports as needs change.
- Recruit, hire, train, and supervise Direct Support Professionals.
- Develop staff schedules and match staff with individuals based on needs and compatibility.
- Conduct field observations, provide ongoing coaching, and complete performance evaluations.
- Support staff retention through consistent supervision and professional development.
- Participate in a rotating on-call schedule to address urgent staffing, health, and safety matters.
Benefits
- Bonus opportunities based on program growth and quality outcomes.
- Medical, dental, and vision insurance.
- Paid time off and paid holidays.
- Mileage reimbursement.
- Paid training and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
