I/DD Program Manager - Home & Community Based Supports

Almost Family - San Diego•San Diego, CA

7d•$70,500 - $80,000•Onsite

About The Position

Almost Family is seeking an experienced SLS/ILS Program Manager to lead the growth and operation of its San Diego supported living program. The role is responsible for service quality, compliance, and growth; supervision of Direct Support Professionals (DSPs); person-centered planning for an assigned caseload; and serving as the primary liaison to San Diego Regional Center (SDRC) service coordinators. The Program Manager is also accountable for census growth and developing referral relationships in the regional center community. The position is in person in San Diego, California, is full time and salaried, and reports to the Director. Compensation is listed as $70,500 to $80,000 annually (DOE), plus bonus opportunities. The compensation section separately lists an annual salary of $70,500 to $78,000, commensurate with experience. Almost Family provides home and community-based supports for adults with intellectual and developmental disabilities in Oregon and California. In San Diego, the organization is vendored through SDRC to provide Supported Living Services, respite, group employment, and individual placement.

Requirements

At least two years of experience in Supported Living Services (SLS) and Independent Living Services (ILS) for adults with developmental disabilities.
At least one year of experience supervising Direct Support Professionals or other direct care staff.
Demonstrated success growing a caseload or program through referral development.
Working knowledge of the Regional Center system, Title 17 regulations, the IPP process, and person-centered planning.
Strong written communication skills for service plans, progress reports, and incident documentation.
Bachelor’s degree in social work, psychology, human services, or a related field, or equivalent experience.
Valid California driver’s license, reliable transportation, and current auto insurance.
Ability to obtain DOJ/FBI Live Scan background clearance.

Nice To Haves

Experience with the Self Determination Program (SDP), including coordination with independent facilitators, Financial Management Services (FMS) providers, and spending plans.
Established relationships with SDRC service coordinators.
Bilingual in English and Spanish.

Responsibilities

Meet monthly census growth targets for supported living and respite services.
Develop and maintain referral relationships with SDRC service coordinators, independent facilitators, families, and community partners.
Respond to referrals within one business day and coordinate timely transitions from intake to service start.
Represent Almost Family at provider fairs, regional center meetings, and community events.
Identify unmet service needs in the San Diego market and support the launch of new service lines.
Plan staffing capacity in advance of anticipated growth.
Oversee services for an assigned caseload in accordance with Title 17, the Lanterman Act, and SDRC vendor requirements.
Maintain accurate, audit-ready service logs, progress notes, incident reports, and billing records.
Submit Special Incident Reports (SIRs) within required timelines and oversee corrective action.
Conduct intakes and assessments and develop individualized service plans with each individual and their circle of support.
Participate in Individual Program Plan (IPP) meetings and prepare quarterly and annual progress reports.
Monitor progress toward goals and adjust supports as needs change.
Recruit, hire, train, and supervise Direct Support Professionals.
Develop staff schedules and match staff with individuals based on needs and compatibility.
Conduct field observations, provide ongoing coaching, and complete performance evaluations.
Support staff retention through consistent supervision and professional development.
Participate in a rotating on-call schedule to address urgent staffing, health, and safety matters.