Home and Community Supports Division Director

County of Weld•Greeley, CO

18h•Onsite

About The Position

The Home and Community Supports Division Director provides strategic leadership for a large division within the Department of Human Services. The position oversees the Area Agency on Aging (AAA), Adult Protective Services (APS), Older Americans Act (OAA) programs, and the County’s Medicaid-funded Case Management Agency (CMA), serving children, at-risk adults, older adults, and individuals with disabilities through multiple funding streams and waiver programs. The Director leads division-wide planning, policy development, operations, compliance, continuous improvement, and strategic initiatives, while building a high-performing and accountable leadership team. The role provides fiscal and programmatic stewardship, including oversight of multiple budgets, Medicaid billing and reimbursement, grants, provider agreements, contract monitoring, program performance, and quality assurance. It represents the division in community, regional, and advisory settings and works with AAA leadership to support advisory committee activities that inform needs assessments, strategic planning, and resource allocation. The position reports to the Department’s goals, mission, vision, and values by ensuring programs operate efficiently and deliver high-quality services. The primary work location is the Greeley office. The position is in person, with the possibility of limited telework when needed. Reliable, predictable attendance is required during department business hours, Monday through Friday, 8 a.m. to 5 p.m. Work may take place away from a standard office and in clients’ homes, including environments that may be hostile or unsanitary. Occasional after-hours and on-call work may be required to support families outside normal business hours. Driving and travel as needed are essential.

Requirements

Bachelor’s degree in human services, public administration, or a related field and four years of full-time management and supervisory experience in a public or private human services organization; or a master’s degree in a human behavioral science field and two years of management of state or federal programs in a leadership capacity; or an equivalent combination of education and experience.
Experience working with aging and disability populations.
Experience collaborating with community partners.
Proficiency in policy and budget analysis, interpretation, and development.
Knowledge of Microsoft Windows, Word, Excel, and Outlook.
Ability to read and comprehend instructions, correspondence, and department policies and procedures, and to write correspondence.
Ability to communicate effectively with diverse populations in a variety of settings, including public speaking.
Ability to use common sense to solve workplace problems and adapt to a fast-paced, high-volume, changing environment and high-stress situations.
Ability to attend appropriate local and state meetings, committees, workshops, trainings, and conferences.
Extensive knowledge of local, state, and federal programs related to the AAA population, relevant funding sources, and current or pending legislation regarding those programs.
Demonstrated experience with contracts and general service agreements.
Ability to establish and develop policies and procedures required by program regulations.
Ability to adhere to strict confidentiality guidelines and appropriate information-release requirements.
Must pass required Human Services background checks, including CBI/FBI fingerprint checks and a Colorado Adult Protective Services check; monitoring continues throughout employment.
Valid driver’s license and liability insurance upon hire; must pass an MVR evaluation and be subject to continuous monthly MVR monitoring.
Must provide own transportation and be willing to travel as needed to perform essential job functions.
Must pass pre-employment substance and drug screening.
Must pass a criminal background check before the employment start date.

Responsibilities

Provide strategic leadership and direction to the division’s leadership team and employees, aligning operations with departmental goals and regulatory requirements.
Guide teams in meeting performance and compliance expectations under County, state, and federal rules and regulations.
Participate in employee selection, onboarding, development, performance evaluations, and resolution of personnel or operational issues.
Promote professional growth, accountability, and continuous improvement among staff and leaders.
Advance operational excellence, business process improvement, and program administration initiatives with the division’s leadership team.
Ensure timely completion and documentation of contract deliverables, quality reviews, performance measures, and improvement plans.
Establish and enforce standards for quality, efficiency, and consistency across the division.
Monitor program performance and operational effectiveness, identify systemic issues and root causes, and implement corrective actions.
Ensure services align with departmental mission, vision, and values and respond to changing internal and external conditions and community needs.
Ensure compliance with applicable federal, state, and county regulations and legislative requirements; anticipate and plan for program and policy changes.
Develop strategic plans and partnerships with public and private organizations to meet participant needs and strengthen community outcomes.
Partner with the Fiscal Division to establish, monitor, and adjust program budgets across funding sources and maintain long-term fiscal stability.
Analyze expenditures and revenues and make timely budget adjustments to maintain fiscal integrity and respond to changing funding conditions.
Oversee accurate billing, reimbursement, and financial transactions, including complex Medicaid-funded Case Management Agency requirements.
Identify fiscal risks and implement strategies to maintain program viability and compliance.
Assess funding opportunities and lead development, writing, and submission of grant proposals.
Lead negotiation and development of provider agreements and contracts, and coordinate their finalization and execution with Department Administration.
Oversee contract monitoring, assess provider performance and service quality, and take corrective action when necessary.
Ensure compliance with funder obligations and maintain relationships and timely communication with oversight entities.
Prepare and submit accurate and timely reports, plans, and performance data to oversight agencies and internal governance bodies.
Represent the division in outreach activities, public meetings, and community functions; communicate program priorities, needs, and impacts.
Build and maintain partnerships with community organizations, service providers, and regional collaboratives; participate in boards, committees, and workgroups.
Advocate for program participants and ensure their experiences inform planning, funding, and service delivery.
Support information sharing and coordination related to legislative matters and communicate legislative and regulatory impacts to Department leadership.
Support the AAA team in coordinating the Area Agency on Aging Advisory Committee and ensure its work informs needs assessments, strategic planning, and resource allocation.
Follow County policies and procedures, the Weld County Code of Conduct, and confidentiality and information-release requirements.
Perform other duties as assigned.