SLOTS FLOOR ATTENDANT

Ohkay Casino-Hotel•SAN JUAN PUEBLO, NM

2d•Onsite

About The Position

A Slot/Floor Attendant is a key customer service provider on the casino floor at Ohkay Casino. The role serves and builds relationships with players, pays hand-pay jackpots, and performs minor slot machine repairs. Attendants respond to service lights and customer calls, provide game-play instruction, process credits and payouts, and support customers with casino promotions and player tracking. The position works indoors in a casino environment that may include noise, smoke, and crowds, and requires standing and walking for most of the shift.

Requirements

High school graduate or equivalent.
At least 21 years of age.
Knowledge of basic mathematics.
Good oral communication skills.
Computer literacy.
Ability to work in a fast-paced environment and use good judgment to evaluate situations and take effective action.
Ability to communicate and present ideas effectively orally.
Ability to manage stress appropriately and make decisions under pressure.
Ability to appropriately manage anger, fear, hostility, and violence from others.
Ability to stand and walk for extended periods; walking and standing account for 85%–90% of the shift.
Ability to use hands to finger, handle, or feel objects, tools, or controls; occasional sitting is required.
Ability to lift 20 pounds and occasionally lift more than 35 pounds with assistance.

Nice To Haves

Cash-handling experience.
Gaming industry experience.

Responsibilities

Respond to slot machine service lights and customer calls.
Provide game-play instructions and explanations.
Verify jackpots and pay customers required hand pays.
Maintain an individual cash bank daily from the cage.
Record credits and calculate the correct amounts owed to customers.
Provide change to customers in a courteous and friendly manner.
Perform basic machine maintenance, including clearing paper jams and bill jams.
Understand and promote the player tracking program and other casino promotions.
Resolve customer complaints or direct them to the supervisor on duty.
Follow procedures for robbery, bomb threats, and other life-threatening situations.
Handle cancelled credits, short pays, money exchanges, and currency reconciliation.
Use basic math to calculate credit amounts for jackpots.
Perform other duties and responsibilities as assigned by management.