Floor Attendant (Slots) - Part-Time and Full-Time

Full House Resorts•Cripple Creek, CO

2d•Onsite

About The Position

The Floor Attendant ensures proper operation of slot equipment on the casino floor and provides guests with assistance and customer service. The role involves resolving minor machine issues, handling machine payouts and fills, and processing jackpot payments after approvals. It also handles large sums of money, completes required forms, and follows established procedures for slot refills and shift cash verification. The position must comply with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations. Regular, reliable attendance and punctuality are fundamental requirements. Work involves a flexible workweek, with additional hours on a routine basis.

Requirements

Demonstrated knowledge of casino operations, gaming rules, and regulations.
Demonstrated experience receiving, securing, handling, counting, reconciling, and distributing large sums of money.
Demonstrated working knowledge of slot machine games and operations.
Effective and diplomatic customer service and communication skills with employees and guests.
Experience meeting specific deadlines or working under pressure.
Problem-solving, organization, and work-prioritization skills.
Ability to work well with people and create a fun environment for guests.
Must have a valid and current State of Colorado Gaming License.
Must be at least 18 years of age.
Ability to perform frequent brisk walking, climb stairs, bend, stretch, reach, push, kneel, squat, crouch, and stand throughout a work shift, with standard breaks.
Ability to lift gaming equipment, including coins weighing up to 30 pounds.
Ability to work a flexible workweek and additional hours on a routine basis.

Nice To Haves

Graduation from a gaming school or equivalent is preferred.
One or more years of recent and related gaming experience, preferably in slot operations.

Responsibilities

Monitor the casino floor and ensure proper operation of slot equipment.
Assist guests with minor machine problems, machine payouts, and machine fills.
Clear bill validator and Ticket In Ticket Out (TITO) jams and replace TITO paper.
Provide customers with currency for slot machines or other gaming activities.
Handle jackpot payments after obtaining appropriate approvals.
Receive, secure, handle, count, reconcile, and distribute large sums of money accurately and promptly.
Complete required slot jackpot and fill slips and follow established refill procedures.
Verify money at the beginning and end of each assigned shift, as directed.
Maintain effective working relationships and provide good customer service to guests and employees.
Provide personalized attention and assistance to customers.
Verify customer winnings and explain gaming rules and regulations as needed.
Comply with applicable gaming laws, regulations, internal control procedures, and company policies.
Maintain regular, reliable attendance and punctuality.