SLOT SERVICE REPRESENTATIVE

Hollywood Casino Tunica • Tunica Resorts, MS

3d

About The Position

The Slot Service Representative supports slot floor operations by accurately documenting paperwork and transactions, ensuring regulatory compliance, monitoring the floor, assisting guests, and performing minor slot machine maintenance and jackpot payouts. The role also includes safeguarding company assets and performing other assigned duties in accordance with Mississippi Gaming regulations and department standards.

Requirements

• High school diploma or equivalent.
• Good communication skills.
• Computer applications skills.
• Physically mobile, with reasonable accommodations, including the ability to push, pull, carry, and lift up to 25 pounds and to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance while working in varying areas, including confined spaces.

Responsibilities

• Accurately complete and maintain paperwork, including logs, jackpot tickets, and W2G forms.
• Ensure regulatory compliance in all transactions on the Slot Floor.
• Constantly monitor the Slot Floor.
• Interact with guests to address complaints, resolve problems, and promote goodwill.
• Perform minor maintenance on slot machines.
• Perform jackpot payouts according to department standards.
• Safeguard company assets.
• Perform miscellaneous tasks as required or requested.
• Perform duties according to Mississippi Gaming regulations concerning segregation of duties.
• Perform other duties as assigned.

Benefits

• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED