Slot Service Representative

PENN Entertainment • Tunica Resorts, MS

3d

About The Position

The Slot Service Representative monitors the slot floor, supports guests, completes slot-related transactions and paperwork, and helps maintain slot machines. The role requires regulatory compliance, accurate documentation, proper jackpot payouts, and safeguarding company assets. Duties are performed according to Mississippi Gaming regulations, including requirements concerning segregation of duties. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• Good communication skills.
• Computer applications skills.
• Physical mobility, with reasonable accommodations, including the ability to push, pull, carry, and lift up to 25 pounds, and to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance while working in varying areas, including confined spaces.

Responsibilities

• Ensure paperwork, including logs, jackpot tickets, and W2G forms, is documented completely and accurately.
• Ensure regulatory compliance in all transactions on the slot floor.
• Monitor the slot floor constantly.
• Interact with guests to address complaints, resolve problems, and promote goodwill.
• Perform minor maintenance on slot machines.
• Perform jackpot payouts according to department standards.
• Safeguard company assets.
• Perform duties according to Mississippi Gaming regulations concerning segregation of duties.
• Perform other duties as assigned.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.
• Career growth and development support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED