Slot Attendant

Full House Resorts, Inc•Rising Sun, IN

19h

About The Position

The Slot Attendant monitors slot machine operations, assists with manual jackpot payouts, restocks TITO printers, and troubleshoots sports wagering kiosk issues. The role provides service to casino guests and employees while supporting casino operations, customer accounts, promotions, and regulatory compliance. The attendant must be able to move around the casino floor throughout the shift and work any shift.

Requirements

Customer service experience.
High school diploma or equivalent.
Good math skills.
Ability to communicate effectively with guests and employees.
Computer skills.
Ability to work in a fast-paced environment and follow directions amid distractions.
Indiana Gaming Commission Occupational License – Level 2.
Ability to move around the casino floor during the entire shift.
Ability to work any shift.
Ability to lift and carry up to 55 lb. on a regular basis.

Responsibilities

Monitor slot machine operations, participate in manual jackpot payouts, and restock TITO printers.
Troubleshoot sports wagering kiosk issues, such as ticket jams.
Understand and apply company internal controls, policies, and procedures; protect company assets.
Comply with Title 31 requirements, including Multiple Transaction Logs, Currency Transaction Reports, Suspicious Activity Reports, and W2Gs.
Perform tasks and responsibilities assigned by Marine and/or Security departments during emergencies or otherwise.
Sign up new players for Reward Card Accounts.
Use casino management system functions to make Reward Cards, redeem points, and issue comps.
Make reservations for guests.
Maintain knowledge of property amenities, events, and promotions.
Circulate through the casino floor and interact positively with customers.
Provide internal and external customer service reflecting the company’s S.T.A.R. culture: Satisfaction, Togetherness, Appreciation, and Recognition.
Immediately inform the on-site IGC Agent on duty, Security, and Supervisor on Duty of any gaming-related internal control or state regulation violations committed, witnessed, or otherwise become known, in accordance with the company Self-Reporting Policy.
Perform miscellaneous duties as assigned by management.