Slot Attendant

Churchill Downs Incorporated•Berlin, MD

8d•Onsite

About The Position

Ocean Downs Casino in Berlin, Maryland, is hiring a full-time, year-round Slot Attendant. The role helps create an entertaining guest experience by circulating through assigned casino areas, including the smoking atrium, observing guests and machines, assisting with machine issues and ticket supplies, and processing accurate, documented jackpot payouts. The attendant also handles currency exchanges, supports compliance with federal cash reporting requirements and applicable regulations, and promotes casino events and strong guest relations. Pay is $14.18 per hour plus tips.

Requirements

High school diploma or equivalent.
Ability to read, write, speak, understand, or communicate in English sufficiently to perform the position’s functions.
Ability to comprehend, retain, and follow written, verbal, and demonstrated directions, explanations, and guidance consistently.
Ability to work in a fast-paced environment and communicate effectively with guests, coworkers, and management.
Ability to obtain and maintain a license issued by the Maryland State Lottery Agency, required of gaming establishment employees.
Ability to lift, push, or pull up to 50 pounds repeatedly.
Ability to sit, walk, or stand for extended periods.
Ability to work a flexible schedule based on business needs, including days, evenings, nights, weekends, and holidays.

Nice To Haves

Prior money-handling and customer-service experience preferred.

Responsibilities

Create and maintain a fun, entertaining, and exciting environment through excellent service.
Circulate throughout the assigned area, including the smoking atrium, and observe players and machine operation.
Make jackpot payoffs, fill e-ticket paper, and perform minor machine repairs.
Record and log VLT machines that are not working.
Carry adequate currency in a change wallet to make change or exchange currency at customers’ requests.
Ensure federal cash reporting requirements are met.
Pay and document jackpot payouts accurately.
Count and verify exchanges with the cage department and customers.
Comply with State Lottery Regulations and company internal controls.
Know and actively promote company marketing and promotional events, and answer guest questions.
Promote outstanding customer relations, honesty, and trust among the team.
Perform other duties as assigned.