12-400 Slot Attendant
Ute Mountain Casino Hotel•Towaoc, CO
About The Position
The Slot Attendant responds to jackpot notifications and verifies and pays jackpots promptly. The role provides courteous, high-quality guest service, monitors assigned areas of the gaming floor, and assists with basic machine and kiosk issues. It also includes completing transaction documentation, maintaining a safe and compliant gaming environment, and contributing to team efforts to support guest engagement and retention.
Responsibilities
- Respond promptly and accurately to jackpot notifications and verify and pay jackpots in a timely manner.
- Coordinate with Slot Supervisors and Technicians to resolve delays or discrepancies.
- Engage with guests, answer questions, explain games or promotions, assist with player inquiries, and refer disputes to supervisors.
- Walk assigned gaming-floor sections and monitor for service lights, abandoned machines, guest concerns, and machine issues.
- Maintain visibility, approachability, and awareness while assisting guests.
- Reset games, perform minor troubleshooting, assist with kiosk fields, resolve machine issues when required, and report malfunctions to supervisors or technicians.
- Complete jackpot and machine transaction paperwork accurately and according to regulatory guidelines.
- Relay key information between team transitions.
- Follow gaming procedures, Title 31 guidelines, and property safety regulations; report tips as required.
- Promptly report safety hazards or compliance issues to the appropriate authority.
- Promote Players Club sign-ups and assist coworkers to support a cohesive guest experience.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
