Sleep Technician - Richmond, VA

Apria Healthcare•Richmond, VA

69d•$20 - $24•Onsite

About The Position

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

Requirements

High school diploma or GED.
At least two years of in-person customer service experience.
Strong customer service and patient-support skills.
Ability to clearly explain equipment instructions and technical information.
Strong verbal and written communication skills.
Ability to work independently with minimal supervision.
Strong organization and attention to detail.
Ability to collaborate effectively with patients, caregivers, and team members.
English proficiency in reading, writing, and verbal communication.
Intermediate computer skills, including Microsoft Word and Excel.
Ability to learn electronic patient-record and equipment-management systems.

Nice To Haves

Experience working with patients, sleep therapy equipment, home medical equipment, or healthcare services is preferred but not required.

Responsibilities

Prepare and configure sleep therapy equipment according to prescribed settings.
Set up equipment and teach patients and caregivers how to use, clean, and maintain it safely.
Explain equipment features, warranties, and important safety information.
Answer patient questions and troubleshoot technical equipment issues.
Follow up with patients regarding equipment use, therapy concerns, and compliance.
Encourage and support patients in following their prescribed therapy.
Assess and reassess patients’ care and service needs throughout their contact with the organization.
Develop and update basic patient care plans based on physician orders and assessment findings, when required.
Monitor patients’ responses to the equipment and services provided.
Accurately document all patient and customer interactions.
Address patient concerns and refer complaints to the appropriate team member when necessary.
Collect and process patient payments.
Complete documentation related to equipment delivery, pickup, exchange, repair, or replacement.
Promote a safe environment for patients, employees, and equipment.
Perform other duties as assigned.