Sleep Expert - Sales

Mattress Firm • Peru, IL

9d • Onsite

About The Position

The Sleep Expert elevates and enhances customers’ in-store experience by serving as a trusted sleep authority and offering best-in-class products. The role involves executing Mattress Firm selling programs using digital tools and supporting a seamless omnichannel experience in a compelling, engaging environment centered on the customer. The position may support stores within a 30- to 45-minute radius of the home store location.

Sleep Experts help customers find mattresses and products to improve their sleep, build customer relationships, and provide technical and product knowledge. They drive individual sales performance and key performance indicators while demonstrating company values and supporting company initiatives. The role also includes maintaining customer relationships after purchase, monitoring competitors, and using social media to support brand awareness and sales.

Requirements

• Legal authorization to work in the United States without sponsorship; proof of eligibility to work in the United States is required.

Responsibilities

• Create a customer-centered in-store environment and cultivate strong customer relationships.
• Provide customers with technical and product knowledge and act as a subject matter expert.
• Execute Mattress Firm selling programs using digital tools and support a seamless omnichannel experience.
• Drive individual sales performance and key performance indicators while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase, including resolving customer issues and sending delivery reminders.
• Stay aware of competitors, their advertisements, and the services they offer.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50 or more pounds.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories
• Additional bonus opportunities may be available for eligible leadership and individual contributor roles, at the Company’s discretion

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed