SLED CX Account Manager | TOLA

Avaya • Virtual, TX

1d • Remote

About The Position

Avaya is seeking a strategically minded SLED sales professional to accelerate adoption of its AI-driven customer experience portfolio, including CCaaS, omnichannel, AI/ML, intelligent orchestration, and business application integration. The position serves as a strategic business advisor and sales leader, developing commercial and transition strategies for customers migrating from legacy environments to modern cloud CX solutions.

The role involves advising customer executives on total cost of ownership, return on investment, scalability, and cloud CX road maps; leading discovery and commercial justification for large-scale CCaaS solutions; and supporting demonstrations and proofs of concept that show business value and integrations with CRM, WFO, and ERP applications. The Account Manager also maintains knowledge of the competitive landscape and positions Avaya’s solutions against alternatives.

This is a remote position that can be worked from any major city within TOLA with good airport access. Travel is required as needed to achieve monthly, quarterly, and annual sales plans.

Requirements

• 8 or more years of successful SLED sales experience.
• Demonstrated history of meeting and exceeding sales targets.
• Exceptional communication, presentation, and whiteboarding skills.
• Proven ability to lead strategic, value-focused discussions with C-level audiences.
• Must be currently authorized to work in the United States without visa sponsorship now or in the future.

Nice To Haves

• Expertise in CCaaS, UCaaS, or CX sales.
• Master’s degree.

Responsibilities

• Act as a trusted business and sales advisor to customer executives, leading strategic discussions about total cost of ownership, return on investment, platform scalability, and road maps for modern cloud CX solutions.
• Lead high-level business discovery to define strategy and commercial justification for complex, large-scale CCaaS solutions.
• Develop seamless customer journey outcomes across voice and digital channels, including chat, email, social, and messaging.
• Participate in delivering product demonstrations and proofs of concept that illustrate platform value and integrations with CRM, WFO, and ERP applications.
• Maintain expert-level knowledge of the CCaaS competitive landscape and position Avaya’s differentiation and business advantages.
• Travel as required to achieve monthly, quarterly, and annual sales plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior