Account Manager- SLED

Communications Engineering Company•Urbandale, IA

18h

About The Position

CEC is hiring an Account Manager to own and grow a portfolio of enterprise accounts. The role carries forward the company’s emphasis on strong relationships, trusted expertise, and customer commitment by delivering measurable business outcomes through consultative selling, confident execution, and lasting relationships with customers and teammates. The Account Manager is responsible for expanding CEC’s full suite of solutions, including projects and managed services, and needs strategic thinking, disciplined follow-through, and effective cross-functional collaboration. The position involves understanding customers’ businesses and priorities, developing actionable account plans, maintaining a healthy pipeline, and using Salesforce as the system of record for account and opportunity activity. The Account Manager works with presales, delivery, leadership, and other internal stakeholders to develop solutions, close business, and ensure customer expectations align with delivery outcomes. Success is measured by account revenue growth, solution expansion, pipeline and forecast quality, customer retention and satisfaction, and accurate Salesforce use.

Requirements

At least 5 years of experience managing and growing large, complex B2B or enterprise accounts.
Proven consultative selling skills and a track record of building long-term client relationships.
Confidence engaging stakeholders at all levels, including executive leadership.
Strong organizational skills and sales process discipline.
Experience using Salesforce or a similar CRM platform.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to effectively communicate in English, including speaking and hearing communications.
Ability to stand, walk, climb, sit, use hands and fingers, and perform reaching, grasping, and carrying activities; some light lifting is required.
Vision abilities including close, distance, and color vision, depth perception, and the ability to adjust focus.
Above-average intellectual ability and excellent judgment to handle problem solving and troubleshooting activities.

Nice To Haves

Experience selling technology solutions, audiovisual (AV), physical security, or managed services.
Background working in a values-driven, relationship-focused organization.

Responsibilities

Own a portfolio of enterprise focus accounts and be accountable for revenue growth and account health.
Identify and close opportunities across CEC’s solutions, including projects and managed services, and expand revenue across service lines.
Understand customers’ businesses, priorities, and challenges, and align CEC solutions with their needs to deliver measurable value.
Engage new stakeholders and pursue growth opportunities within accounts.
Manage competitive situations, maintain momentum, and follow through on commitments.
Build strong, multi-level customer relationships and conduct regular Customer Business Reviews to review performance, reinforce value, and align on future plans.
Champion the customer Net Promoter Score program by supporting survey participation, owning results, addressing detractor feedback, and driving improvement in customer satisfaction.
Foster productive internal relationships to support successful customer outcomes.
Build and maintain actionable account plans, review strategies with sales leadership, and adjust plans as needed.
Maintain a healthy pipeline aligned with account goals.
Use Salesforce as the system of record and keep account and opportunity data accurate, current, and complete.
Follow established sales processes to support consistency, accountability, forecasting, and visibility.
Partner with presales, delivery, and leadership teams to develop solutions and close business.
Align customer expectations with delivery outcomes and communicate consistently with internal stakeholders.