Slate CRM Specialist (Adjunct) - Admissions and Recruitment

Grand Valley State University•Allendale Charter Township, MI

1d•$65,000 - $71,000

About The Position

This position provides technical leadership and management for a Slate Customer Relationship Management (CRM) system instance used for special populations. While serving as a technical resource for CRM operations across the university, the role is primarily (90%) dedicated to supporting recruitment and enrollment operations for adult students, including military-connected learners, graduate students, non-credit professional development participants, and online learners. The position collaborates with CRM colleagues and functional partners to develop and maintain workflows, advise on system setup and campaigns, preserve data integrity, support users, and test system changes. The position is based in a normal office environment. The salary range is $65,000–$71,000, commensurate with experience. A limited benefits package includes medical and life insurance, wellness resources, and a tuition waiver effective on the date of hire. Applicants must be legally authorized to work in the United States and must not require sponsorship now or in the future.

Requirements

Bachelor’s degree.
Two to three years of experience working with a complex enterprise application, such as a CRM or ERP, or a database.
Experience with data collection, statistical analysis, and/or data visualization.
Strong critical-thinking and problem-solving skills.
Ability to manage multiple tasks, establish priorities, and meet deadlines.
Ability to communicate clearly with technical and non-technical individuals.
Legally authorized to work in the United States without requiring sponsorship now or in the future.

Nice To Haves

Higher education experience.
Experience with Slate Customer Relationship Management System (CRM).
Experience with computer programming, such as HTML and CSS or similar.
Advanced knowledge of database structures and technologies.
Admissions or Records Office experience.

Responsibilities

Collaborate with the other CRM Specialist and functional partners to identify, develop, test, and maintain Slate workflows that support and automate business processes.
Lead the identification, development, testing, and maintenance of workflows within Slate.
Serve as the primary technical liaison between Omni and the broader Admissions & Recruitment CRM team to ensure alignment of best practices and data standards.
Advise Omni on system setup and the design and implementation of communication and outreach campaigns for the adult learner population.
Perform routine system maintenance, data cleanup, record review, duplicate resolution, and quality-assurance activities to support data integrity.
Provide day-to-day support and training for Slate users, respond to routine questions, document reported issues, and assist with follow-up and resolution.
Collect and document business requirements from Omni and admissions and recruitment partners for leadership review and prioritization.
Manage Slate user access in collaboration with leadership and assist with developing user training, onboarding materials, and system documentation.
Test and validate changes to the database, workflows, reports, integrations, and other technical functions before implementation.
Perform other duties as required or assigned by leadership.