Skin Care Consultant

Ulta Beauty, Inc.•Owensboro, KY

About The Position

The Skin Care Consultant (SCC) maximizes sales in the skin care category by engaging guests, identifying their individual needs, and helping them select and purchase merchandise. The role also supports store standards through cleanliness and replenishment and supports the Experience Manager through focus on sales performance, guest service and associate culture, and compliance with operating procedures. It calls for knowledge of skin needs and concerns, enthusiasm for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The SCC helps achieve store goals for retail and service sales, guest loyalty, shrink, and omnichannel sales, with particular focus on skin care. The role includes personalized guest recommendations, skincare analysis and demonstrations, appointment booking, support for services and events, ongoing product and trend learning, and collaboration with store teammates. It also involves maintaining assigned work areas and testers, completing operational and merchandising tasks, following company policies and loss-prevention practices, and providing a clean, welcoming store environment.

Requirements

At least 1 year of relevant work experience, or an equivalent combination of education and relevant work experience.
Demonstrated competency in sales, products, and service.
Passion for skin care, solution-oriented products, and consultative selling.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong communication skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.
Frequent mobility throughout the store; frequent standing, bending, reaching, pulling, pushing, and twisting; continuous lifting or moving of up to 10 lbs.; and continuous coordination and manipulation of objects.

Nice To Haves

High school diploma.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty, retail shrink, and omnichannel sales, with a focus on the skin care category.
Greet and engage guests, personalize service, and recommend complementary products or services.
Handle sales, refunds, and exchanges courteously.
Perform skincare analyses and product demonstrations for guests.
Book appointments and support services and in-store events.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Share information about the guest loyalty program, credit, and the Ulta Beauty app.
Collaborate with store managers and associates to help grow the business.
Participate in ongoing brand and category training.
Follow Ulta Beauty policies, procedures, standards, and dress code.
Keep the assigned work area replenished, signed, and faced, and maintain testers according to hygiene standards.
Maintain store cleanliness and operational standards in areas including the sales floor, restrooms, cashwrap, backroom, and break area.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using company technology and best practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.