H6690 RUIDOSO SKI SHOP TECHNICIAN
About The Position
The Ski Technician works in the ski rental shop and reports to the Rental Shop Manager. The position checks ski binding release tension for customer safety and interacts extensively with guests, providing customer service and fitting them with rental equipment. Individual binding certification is necessary to adjust skis, and certification clinics are conducted at Ski Apache. The technician cleans and organizes the shop, assists guests with putting on ski boots, completes rental paperwork, and controls inventory by preparing and receiving rental equipment. The role also repairs and maintains rental equipment and services guest equipment. Additional duties include keeping equipment and work areas in good condition, cleaning and mopping, and completing paperwork accurately. This position has no supervisory responsibilities. The role requires dependable attendance, positive and respectful teamwork, professional guest service, and the ability to respond to guest needs and problems. The technician must report guest feedback and issues with resort grounds or equipment to a supervisor or manager. Work includes extended periods standing on a concrete floor, lifting and carrying equipment and materials, and working long hours during winter months, including weekends and holidays.
Requirements
- Must be at least 16 years old; team members under 18 must have parental consent, and a parent must be present at the time of hire.
- Must be able to maintain the physical requirements of the job.
- Must have a proven record of dependability.
- Must pass a pre-employment drug screening.
- Must pass a pre-employment criminal background investigation.
- Must be able to stand for several hours and occasionally lift or move up to 50 pounds.
- Must be able to use handheld communications devices.
- Must be able to work weekends and holidays during winter months and long hours during winter months.
- Must meet IMGR&C values and standards, including accountability, productivity, acceptance, communication, hospitality, enthusiasm, respect, and teamwork.
- Must have good customer relations skills.
Nice To Haves
- Bicultural experience is preferred.
- Mescalero Apache Tribal Preference applies.
- Individual binding certification is necessary to adjust skis; certification clinics are conducted at Ski Apache.
Responsibilities
- Check ski binding release tension for customer safety.
- Fit guests with rental equipment and provide excellent customer service.
- Assist guests with putting on ski boots.
- Complete rental contracts and other required paperwork accurately.
- Control inventory by preparing and receiving ski rental equipment.
- Repair and maintain rental equipment and repair or service guest equipment.
- Clean, mop, and organize the shop and keep equipment and furnishings neat and in good repair.
- Provide guests with directions and venue information, and respond promptly and professionally to comments and complaints.
- Report guest complaints and compliments, and report resort grounds or equipment that do not meet standards to a supervisor or manager.
- Communicate necessary information to coworkers and the next shift.
- Support other team members, departments, and resort operations as needed.
- Work required Marketing Special Events and Concerts.
- Work weekends, holidays, and long hours during winter months.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
