H5020 RUIDOSO SKI SHOP SUPERVISOR
About The Position
The Ski Shop Supervisor assists the Ski Shop Manager with the daily operation of the ski rental shop and directly supervises Rental Technicians. The role supports staff training, equipment fitting, cashiering, and smooth guest service operations. The Supervisor helps ensure the shop is clean, orderly, safe, and properly staffed, and leads by example in guest service and team morale. The position includes assisting with shop opening and closing; fitting ski and snowboard equipment; training Rental Technicians in equipment fitting, safety, and guest service; monitoring inventory and coordinating restocking; ensuring rental equipment maintenance and safety checks; assisting with shift scheduling and time-off requests; handling guest escalations; and maintaining records of rentals, returns, damages, repairs, sales, and refunds. The Supervisor also promotes rental specials and upsells services, collaborates with other departments, operates point-of-sale systems, handles payment transactions, issues receipts and rental agreements, assists guests with pricing and promotions, and supports end-of-day reporting and reconciliation. The role requires professional, positive, respectful, and collaborative conduct consistent with IMGR&C standards and values. The Supervisor is expected to take ownership of guest concerns, communicate information across shifts, report complaints and operational issues, support teammates and other departments, and work all shifts, including weekends and holidays. Required Marketing Special Events and Concerts must also be worked.
Requirements
- Must meet IMGR&C values and standards, including accountability, productivity, acceptance, communication, hospitality, and enthusiasm.
- Must possess good oral and written communication skills and quality people skills.
- Must be able to work all shifts, including weekends and holidays.
- Must have a proven record of dependability.
- Must pass a pre-employment drug screening.
- Must pass a pre-employment criminal background investigation.
- Must be able to use handheld communications devices.
- Must be able to stand for several hours and occasionally lift and/or move up to 50 pounds.
- Must frequently stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear.
Nice To Haves
- High school diploma or GED preferred; the employer will train.
- Bicultural experience preferred.
- Mescalero Apache Tribal preference.
Responsibilities
- Assist the Manager with the daily operation of the ski rental shop.
- Help with daily shop opening and closing.
- Ensure the shop is clean, orderly, and staff are properly trained.
- Assist guests with fitting ski and snowboard equipment.
- Train new Rental Technicians in equipment fitting, safety, and guest service.
- Monitor inventory and coordinate restocking with the Manager.
- Ensure maintenance and safety checks are performed on rental equipment.
- Assist with scheduling shifts and managing time-off requests.
- Handle guest escalations professionally and efficiently, taking ownership of guest problems until resolved.
- Maintain accurate records of rentals, returns, damages, repairs, sales, and refunds.
- Promote rental specials and upsell services.
- Conduct regular shop inspections for cleanliness and safety.
- Collaborate with other departments to support resort-wide initiatives.
- Lead by example in guest service and team morale.
- Operate point-of-sale systems for rental and retail transactions.
- Handle cash, credit card, and resort charge transactions.
- Issue receipts and rental agreements with required documentation.
- Assist guests with pricing, packages, and promotions.
- Assist with end-of-day reporting and reconciliation.
- Provide guests with directions and venue information, and respond promptly and professionally to comments and complaints.
- Communicate necessary information to coworkers and the next shift, and report guest feedback and resort grounds or equipment issues to a Supervisor or Manager.
- Support team and resort success, including helping other team members and departments and contributing improvement ideas.
- Work all Marketing Special Events and Concerts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
