Bike and Ski Shop Supervisor
About The Position
The Shop Supervisor is a key member of the store Management Team and directly supervises Shop Mechanics. The role leads the shop program to deliver a best-in-class customer experience, achieve service goals, and deliver shop business results. Responsibilities include building and leading the shop team; managing shop production, facilities, and workforce; and completing production shop work to REI quality and productivity standards. The Shop Supervisor partners closely with the Store Manager and Regional Shop Specialist to develop and deploy store-level shop strategy and tactics.
Requirements
- Demonstrated leadership skills, including the ability to lead, train, motivate, and develop staff.
- Commitment to providing outstanding customer service.
Nice To Haves
- 2–4 years of retail management experience.
- 2–4 years of previous bike and/or snow sports shop experience, or equivalent/transferrable skills.
Responsibilities
- Partner with the Store Manager to drive employee engagement, customer satisfaction, and co-op membership through the customer and employee experience in shop service.
- Recruit and hire internal and external talent to maintain appropriate levels of trained employees for shop business needs.
- Train, certify, and develop an engaged team of technicians to perform shop services and provide excellent customer service.
- Coordinate production, manage throughput, and perform shop service work to meet customer demand and REI expectations.
- Create shop staff schedules that reflect labor guidance and current business trends and needs, while maximizing service across operating hours.
- Identify and implement improvements to the shop customer experience and workflow, increasing productivity while maintaining or improving quality.
- Ensure shop employees are trained and certified for the work they perform, and that work meets REI and manufacturer quality and safety specifications.
- Build a diverse technical workforce and foster an inclusive environment for shop employees.
- Demonstrate initiative and productivity while leading Shop Mechanics, Service Advisors, and store staff.
- Support shop and membership programs by understanding, advocating for, and implementing business initiatives.
- Evaluate Shop Mechanic performance and provide timely check-ins and reviews.
- Model quality shop service and productive work behaviors, and conduct regular audits and quality-control checks.
Benefits
- Employee discount
- Access to health benefits
- Retirement savings plan
- Accrued time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
