Bike & Ski Shop Supervisor

REI (Recreational Equipment Inc.)•Saint George, MO

13d

About The Position

The Shop Supervisor is a key member of the store Management Team who directly supervises Shop Mechanics and leads the shop program to deliver a high-quality customer experience, shop business results, and service goals. The role is responsible for building and leading the shop team, managing shop production, facilities, and workforce, and completing production shop work to REI quality and productivity standards. The supervisor partners with the Store Manager and Regional Shop Specialist to develop and deploy store-level shop strategy and tactics. This role supports employee engagement, customer satisfaction, and co-op membership by leading the customer and employee experience in shop service. The supervisor recruits and develops staff, coordinates production and service work, manages shop risk, and helps improve customer experience and workflow. REI describes its commitment to an inclusive, anti-racist, multicultural organization and offers regular employees an employee discount, access to health benefits, a retirement savings plan, and accrued time off. The pay range is $20.90–$26.09 per hour.

Requirements

2–4 years of previous bike and/or snow sports shop experience, or equivalent/transferrable skills.
Demonstrated leadership skills, including the ability to lead, train, motivate, and develop staff.
Commitment to providing outstanding customer service.

Nice To Haves

2–4 years of retail management experience.

Responsibilities

Partner with the Store Manager to build accountability for employee engagement, customer satisfaction, and co-op membership through the shop service experience.
Recruit and hire internal and external talent to maintain appropriate staffing levels.
Train, certify, and develop an engaged team of technicians to perform shop services and provide excellent customer service.
Coordinate production, manage throughput, and complete shop service work to meet customer demand and REI expectations.
Create shop staff schedules that consider labor guidance, business trends, and service coverage across operating hours.
Improve the shop customer experience and workflow by increasing productivity while maintaining or improving quality.
Ensure employees are trained and certified for the work they perform and that work meets REI and manufacturer quality and safety specifications.
Build a diverse technical workforce and foster an inclusive environment for shop employees.
Demonstrate initiative and productivity while leading Shop Mechanics, Service Advisors, and store staff.
Support REI shop and membership programs by understanding, advocating for, and implementing business initiatives.
Evaluate Shop Mechanic job performance and deliver timely check-ins and reviews.
Model quality shop service and productive work behaviors, and conduct regular audits and quality-control checks.