Bike and Ski Shop Supervisor

REI (Recreational Equipment Inc.)•Beavercreek, OH

13h

About The Position

The Shop Supervisor is a key member of the store Management Team and directly supervises Shop Mechanics. The role leads the shop program to deliver a high-quality customer experience, meet shop business results and service goals, and manage shop staff, production, facilities, and workforce. The supervisor also performs production shop work to REI quality and productivity standards. The role partners with the Store Manager and Regional Shop Specialist to develop and implement store-level shop strategies and tactics.

Requirements

2–4 years of previous bike and/or snow sports shop experience, or equivalent/transferrable skills.
Demonstrated leadership skills, including the ability to lead, train, motivate, and develop staff.
Commitment to providing outstanding customer service.

Nice To Haves

2–4 years of retail management experience preferred.

Responsibilities

Partner with the Store Manager to support employee engagement, customer satisfaction, and co-op membership through the shop customer and employee experience.
Recruit and hire internal and external talent to maintain appropriate staffing levels of trained employees.
Train, certify, and develop technicians; coordinate production, manage throughput, and complete shop service work to meet customer demand and REI expectations.
Create shop staff schedules that consider labor guidance, business trends, and service coverage across operating hours.
Identify and implement improvements to the shop customer experience and workflow while increasing productivity and maintaining or improving quality.
Manage risk by ensuring employees are trained and certified for the work they perform and that work meets REI and manufacturer quality and safety specifications.
Build a diverse technical workforce and foster an inclusive environment for shop employees.
Demonstrate initiative and productivity while leading Shop Mechanics, Service Advisors, and store staff.
Support shop and membership programs by understanding, advocating for, and implementing business initiatives.
Evaluate Shop Mechanic performance and deliver timely check-ins and reviews.
Model quality shop service and productive work behaviors; conduct regular audits and quality-control checks.