H6690 ROOM RUNNER TECHNICIAN
About The Position
The Room Runner Technician operates, maintains, troubleshoots, and repairs delivery robots and the Room Runner system used throughout the resort. The position helps ensure that robots and related systems operate safely, efficiently, and reliably in support of guest services and hotel operations. The Technician also manages inventory, orders and stocks supplies, maintains approved par levels, and supports operational efficiency. The role is based in a hotel and resort operational environment, with exposure to delivery robots, mechanical systems, and storage areas. The schedule may include weekends and holidays based on business needs. The Technician is expected to meet IMGR&C values reflected in A-P-A-C-H-E—Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm—and to protect resort property and equipment while maintaining professionalism, appearance standards, and safety compliance.
Requirements
- High School Diploma or General Education Degree (GED).
- Strong troubleshooting and problem-solving skills.
- Ability to work with software-driven systems and equipment.
- Strong organizational and inventory management skills.
- Ability to work independently and prioritize multiple tasks.
- Ability to frequently stand, walk, bend, kneel, crouch, reach, and lift or carry heavy boxes, parts, or equipment.
Nice To Haves
- Technical, mechanical, robotics, IT, or maintenance experience preferred.
- Hospitality or hotel operations experience is a plus.
Responsibilities
- Monitor the daily operational status of all delivery robots.
- Diagnose mechanical, technical, or system-related issues when robots are not functioning properly.
- Perform routine maintenance, repairs, resets, updates, and adjustments as required.
- Maintain detailed records of maintenance activities, repairs, and system issues.
- Coordinate with vendors or internal IT/technical staff for advanced repair or system support when necessary.
- Maintain and oversee the Room Runner system to ensure optimal performance and efficiency.
- Order, receive, stock, and organize supplies and parts related to the Room Runner system.
- Establish and maintain approved par levels to ensure uninterrupted operations.
- Safely lift, handle, and transport boxes, equipment, and supplies that may be heavy.
- Maintain a clean, organized, and safe work environment.
- Adhere to regulatory, departmental, and company policies and procedures.
- Perform other duties as assigned.
- Protect and preserve resort property and equipment.
- Maintain professionalism, appearance standards, and safety compliance.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
