H6690 RENTAL TECHNICIANS

Inn of the Mountain Gods Resort and Casino•Alto, NM

3d•Onsite

About The Position

The Rentals Technician & Boot Fitter delivers guest service while fitting, adjusting, and maintaining ski and snowboard equipment. The role ensures guests are properly outfitted for safety, comfort, and performance, and requires attention to detail, strong communication, and commitment to IMGR&C hospitality and professionalism standards. The technician supports resort opening and rental operations, assists guests with equipment sizing, comfort, and education, and maintains equipment, inventory, and workstations. The position also emphasizes teamwork, positive and professional conduct, guest-problem resolution, clear communication across shifts, and adherence to IMGR&C policies and procedures. Training is provided, and no prior experience is required.

Requirements

Must be at least 16 years old.
Strong customer service and communication skills.
Ability to work well with others and take direction.
No prior experience required; training is provided.
Demonstrate IMGR&C values: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
Meet IMGR&C standards for hospitality, professionalism, behavior, appearance, and attendance.
Ability to stand for extended periods; walk and bend frequently; use hands; and lift or move up to 50 lbs.
Ability to work in cold indoor and outdoor conditions.

Nice To Haves

Prior experience in ski or snowboard rentals or retail.
Mechanical aptitude and attention to detail.
Familiarity with boot fitting and binding adjustment standards.

Responsibilities

Assist with opening the ski resort, including shoveling and moving tables as needed.
Fit and adjust ski and snowboard boots, bindings, and equipment.
Perform safety checks and basic repairs.
Maintain rental inventory and keep workstations clean.
Assist guests with sizing, comfort, and equipment education.
Support rental desk operations and guest flow.
Provide guests with directions or venue information and respond promptly and professionally to comments and complaints.
Take ownership of guest problems until they are resolved; seek help when needed.
Communicate information across shifts and report guest complaints, compliments, and substandard resort grounds or equipment to a supervisor or manager.
Protect resort property and help keep areas, equipment, and furnishings neat, clean, and in good repair.
Work collaboratively with team members and other departments, help resolve conflicts, and contribute ideas to improve service and team success.
Follow IMGR&C policies and procedures; perform other duties as assigned.