Ski Guest Services Lead Supervisor

Massanutten Resort • McGaheysville, VA

3d

About The Position

The Ski Guest Services Lead Supervisor staffs, manages, and oversees the day-to-day operations of the Ski Office, including Office Staff and Ski Area Hosts. The role works closely with the Guest Services Operation Manager and other Ski Area Management to uphold service and operational standards. It requires excellent customer service and leadership skills, good phone etiquette, computer skills, and working knowledge of ski area and resort operations.

Requirements

• Excellent written and verbal communication skills.
• Customer service experience.
• Strong computer skills and point-of-sale experience.

Nice To Haves

• Previous leadership experience.

Responsibilities

• Schedule Ski Office Staff and Ski Area Hosts to account for peak guest traffic and labor efficiency.
• Assist with training Ski Office staff under the guidance of Management.
• Assist guests with purchases accurately and professionally.
• Greet guests, answer questions, and address complaints politely and courteously.
• Handle and accept responsibility for large sums of money and ensure register transactions are accurate.
• Maintain team motivation by providing regular guidance, support, and leadership.
• Perform other duties assigned by management.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed