Guest Services Supervisor

Jackson Dawson•Las Vegas, NV

About The Position

The Guest Services Supervisor oversees guest check-in, organization and inventory of merchandise, the onsite catering team, and campfire entertainment. The role focuses on providing guests with a positive experience and working collaboratively with all team members to ensure the program runs smoothly. The supervisor coordinates registration information with trail guides, replenishes supplies and merchandise, supports the store as needed, coordinates catering counts and dietary restrictions, confirms evening campfire talent, and coordinates safe and timely attendee handoffs with shuttle staff.

Requirements

At least 1 year of hospitality or customer service experience.
Proficiency with PC software applications, including Microsoft Office products, Excel, and Google Docs.
Must have and maintain a valid driver’s license.
Ability to read, write, and speak English fluently.
Proficiency in reading and writing instructions.
Understanding of basic finance and accounting practices.
Ability to communicate clearly with coworkers, vendors, customers, and management.
Ability to respond to direction and critiques from supervisors.
Excellent verbal and written communication skills.
Detail-oriented, with a commitment to accuracy and timeliness.
Hospitality-driven, enthusiastic, self-motivated, organized, and attentive to detail.
Ability to work independently, exercise good judgment, and effectively solve problems.
Ability to work positively with other people.
Ability to present a professional image in appearance and behavior.
Ability to work weekends and evenings as needed to meet deadlines.

Nice To Haves

Bachelor’s degree from an accredited university, or equivalent years of experience in lieu of a degree.

Responsibilities

Manage proper check-in of all guests.
Ensure all necessary documents and paperwork are completed before the program starts.
Communicate pertinent information captured during onsite registration to the Lead Trail Guide and Trail Guides.
Replenish inventory of registration supplies, mercantile, and other supplies used on campus.
Encourage guests to purchase souvenirs and videos of their time on campus.
Assist Trail Support in the store when time allows.
Work with the catering team to ensure daily counts and dietary restrictions are accounted for.
Work with the local talent agency to confirm talent for evening campfires.
Work with shuttle staff to ensure safe and timely handoff of attendees.
Oversee Trail Support when under direct supervision.
Perform other duties as assigned.