Guest Services Supervisor

Mii amo•Sedona, AZ

About The Position

The Guest Services Supervisor supervises the daily functions of Guest Services agents and is responsible for Front Desk operations, guest satisfaction, and smooth internal accounting. The role includes supervising and assisting with management of Guest Services operations, including scheduling and payroll functions. The supervisor oversees Guest Service Agents and reports to the Guest Services Manager.

Requirements

High school degree or equivalent.
Strong organizational skills.
Excellent written and verbal communication skills.
Ability to perform and prioritize multiple tasks with ease.
Computer skills.
Strong guest and team member relations skills.
Ability to drive a golf cart as necessary.
Prior guest service experience is highly desired.

Nice To Haves

Prior guest service experience.

Responsibilities

Supervise, train, and schedule Front Desk staff while keeping staffing levels consistent with occupancy and budget.
Ensure Guest Service Agents follow proper check-in and check-out procedures.
Ensure effective communication with Housekeeping and other departments.
Address guest needs and requests and ensure Guest Service Agents follow through.
Review daily checklists for documentation, billing procedures, and compliance with resort policies.
Review daily emergency reports, log books, trace reports, and related records.
Review room rate reports to verify special requests are noted, upgrades are completed, and vouchers are attached.
Ensure proper cash-handling procedures are followed and daily Front Desk shift reports are closed.
Maintain current group information in resumes and group information folders.
Process and maintain group billing information and group masters to ensure a three-day billing turnaround.
Check timesheets daily and assist with payroll approval and documentation.
Ensure disciplinary counseling for Guest Service Agents is properly documented.
Perform other duties as assigned.
Oversee daily Front Desk operations to support optimum guest satisfaction and smooth internal accounting.
Supervise and assist with Guest Services scheduling and payroll functions.