Ski Area Guest Services Host

Massanutten Resort • McGaheysville, VA

13h • Onsite

About The Position

The Ski Area Guest Services Host primarily interacts with guests one-on-one and ensures owners and guests are served courteously and promptly. The position requires excellent customer service, a positive attitude, an outgoing personality, and working knowledge of the ski area, resort operations, and the surrounding area. It is a seasonal role with a schedule that varies, including weekends, holidays, and evenings. Pay is $13.00 per hour.

Requirements

• Customer service experience.
• Ability to stand for long periods outside.
• Ability to stoop, bend, shovel snow, remove ice, and walk in various conditions.

Nice To Haves

• Extensive knowledge of Massanutten operations.

Responsibilities

• Maintain crowd control in the ticket area, ski lift line, and rental area as needed.
• Interact with guests by answering questions and assisting with complaints and concerns.
• Maintain cleanliness of the ski area grounds through trash and snow removal.
• Enforce resort policies while being polite yet firm.
• Maintain a safe work environment by following company safety policies and practices.
• Perform other duties assigned by management.

What This Job Offers

• Education Level: No Education Listed