Area Manager Airport Operations & Guest Services

Breeze Airways™•New Orleans, LA

About The Position

The Area Manager oversees Guest Services ground activities and day-to-day operations at assigned locations, providing leadership and motivation to team members and business partner teams. The role establishes and maintains high standards of safety, security, and Guest Service in accordance with Breeze policies and procedures. The Area Manager manages station operations, budgets, regulatory compliance, audits, talent development, station performance, and readiness for irregular operations and emergencies. The role coordinates with departments that affect airport operations and ensures that team members and business partners follow applicable policies, procedures, federal regulations, and standards while delivering operational and customer service performance consistent with Breeze’s values and objectives.

Requirements

High school diploma or equivalent educational achievement.
At least 5 years of experience in customer service or a related area.
At least 5 years of experience in airport operations and customer service.
At least 5 years of experience guiding large, diverse business partner teams.
Proficiency using Microsoft Office, including Excel, Word, and PowerPoint.
Ability to work under pressure, prioritize projects, meet deadlines, and maintain flexibility.
Self-starter with a positive attitude and a strong desire for success.
Ability to complete projects on time with minimal supervision and work varied hours when necessary to meet deadlines.
Knowledge of airport operations, ground operations, and regulatory agencies.
Leadership capabilities and ability to guide and motivate.
Ability to work flexible hours and be available for emergency response and on short notice.
Valid driver’s license from the state of primary residence, maintained throughout employment.
Ability to obtain and maintain a SIDA badge in accordance with TSA requirements.
Ability to pass a 10-year background check and pre-employment drug test.
Authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Ability to obtain and maintain Ground Security Coordinator certification.
Proven ability to guide a large workforce.
Interpersonal communication, collaboration, critical-thinking, and problem-solving skills.
Excellent verbal and written communication skills.
Good work ethic and ability to work in a fast-paced team environment.
Ability to handle stressful environments and troubleshoot problems.
Attention to detail and an organized, process-focused aptitude.
Ability to travel often.
Ability to exemplify Breeze’s safety culture, values, and mission.

Nice To Haves

Four-year degree or equivalent work experience.
Knowledge of airline disciplines and administration, including their interdependencies with Airport Operations.
Knowledge of external agencies and their functions as they relate to Airport Operations, such as the FAA, DOT, and TSA.

Responsibilities

Oversee safety programs that support a safe workplace for team members, guests, business partners, aircraft, ground service equipment, and facilities at assigned stations.
Hold ground service providers accountable to DOT, FAA, and Breeze guidelines.
Plan station costs in the operating plan and administer and maintain station operations budgets.
Manage internal and external regulatory matters.
Conduct station audits and reviews.
Develop and manage talent in the area, including hiring, coaching, and workforce planning.
Take action to resolve situations that may compromise safety compliance.
Resolve guest issues related to service failures and other complaints.
Make sound decisions that produce positive results.
Develop strategic and tactical plans that foster a safety-conscious environment and support team member safety and wellbeing.
Monitor stations through daily, weekly, and monthly reporting and reviews.
Develop and execute a local strategic plan for operational and customer service performance, including procedures, operational controls and standards, infrastructure, people, operational efficiency, and cost savings.
Coordinate across departments impacting airport operations, including Flight Ops, Inflight Service, and Technical Operations, to achieve operational and company goals.
Develop balanced station metrics and lead teams to meet performance targets.
Ensure team readiness to respond to irregular operations and emergency events.
Ensure policies and procedures comply with applicable federal regulations and standards.
Ensure business partners adhere to policies and procedures and reflect the Breeze brand.
Perform other duties as assigned.