Ski & Car Valet-Vail Mountain Club

Vail Resorts•Vail, CO

17d•$20 - $23•Onsite

About The Position

Responsible for creating a welcoming first impression to members and guests by providing timely delivery and retrieval of members' ski and snowboard equipment and safely parking vehicles. Provide immediate and courteous member service. Communicate with various departments to notify internal staff of member arrival and/or needs. Responsible for organizing and maintaining the valet area and equipment racks. Demonstrate positive attitude in stressful situations.

Requirements

High School diploma or equivalent - required
Prior guest service experience - required
Valid, active driver's license; can pass MRV check – required, if fulfilling a driving role
English – required
Can clearly express self verbally, using correct grammar - required
Ability to work outside in adverse winter conditions - required
Ability to lift and transport 50 pounds - required
Must be able to work the whole season, to include scheduled weekends and holidays - required
Adherence to Presentation Policy - required
Demonstrates attention to detail – required

Nice To Haves

Microsoft Office (Word, Excel, PowerPoint) – preferred

Responsibilities

Greet guests by name and appropriately engage in conversation to determine their needs
Work outdoors in adverse winter conditions
Valet all ski/snowboard equipment by attaching appropriate labels and store in an organized fashion in the equipment storage area
Receive, track, and transport members’ and guests’ equipment to and from the Ski Valet tent daily
Locate ski/snowboard equipment and set out on appropriate racks, per each member’s expectations, so that equipment is easily, efficiently, and seamlessly accessed at the start of each member’s day on the mountain
Park and retrieve member and guest vehicles in a safe manner
Transport members’ and guests’ equipment to and from the member garage as needed
Keep valet areas clean and organized at all times
Assist guests by answering questions promptly and courteously and following through on special requests
Process equipment tuning & maintenance requests by accurately filling out required documentation and facilitating the delivery and pick up from ski shops daily
Assist in maintaining required inventory for consumable products (hand warmers, paper products, beverage items, etc.) -- communicate to Lead or Manager when inventories are low and in need of restocking
Assist with phone calls and provides accurate information regarding amenities, services, and prices.