Site Support Specialist

CODA INC•Hillsboro, OR

2d•$24 - $24

About The Position

The Site Support Specialist provides courteous and effective services to patients, coworkers, and guests in support of clinical operations. The role admits new patients, ensures accurate demographic, billing, and insurance information in health record systems, and performs administrative and cross-departmental work that supports access to treatment, retention, and integration of services for patients in Residential Programs. The position is based at the Hillsboro Recovery Center - Outpatient in Hillsboro, Oregon. The schedule is Monday through Friday, 10 a.m. to 7 p.m., on the day shift, with no travel. The role does not have supervisory responsibilities, though it may include training less experienced team members.

Requirements

High school diploma or GED.
Additional education or training in practice management, medical office support, and/or administrative support processes.
At least 2 years of relevant customer service experience in a similar nonprofit and/or health care environment.

Responsibilities

Admit new patients using CODA’s Electronic Health Record System; obtain necessary Releases of Information, assist with intake paperwork, search patient belongings for safety and appropriateness, notify the patient’s insurance to lock in the plan for the treatment episode, and provide a warm handoff to clinical staff.
Coordinate with CODA’s admissions team and the Program Manager to schedule new patient intakes.
Assist patients with reactivating or renewing Oregon Health Plan insurance after becoming an OHP Assister.
Use online insurance verification systems to confirm patient insurance information and use internal and external resources to verify coverage levels and authorization requirements.
Obtain, manage, and process Food Stamp cards for patients twice a month; explain the process and help patients complete applications.
Maintain a working relationship with OHA DHS Self Sufficiency representatives to obtain cards promptly and address process issues.
Prepare closed patient files for the CODA Records Department and coordinate with ADSTs, Counselors, and managers to send files in a timely manner.
Provide prompt, courteous, accurate, and helpful customer service in person and by telephone, connecting prospective clients with CODA resources and services where appropriate.
Open, manage, and close the admit building; keep areas secure, orderly, tidy, and welcoming, with designated materials and signage.
Seek assistance as needed to resolve facility or patient-related issues.
Create, file, close, and manage paper health records in compliance with CODA policy and HIPAA regulations.
Attend scheduled team meetings and trainings.
Communicate accurately and positively about recovery and evidence-based treatments; use data and science to identify barriers and inform decisions; act with financial responsibility; and demonstrate compassion and respect.
Provide short-term coverage for other positions as needed.
Participate in agency or team-based initiatives and projects as needed.
May train less experienced team members.