Site Reliability Engineer
About The Position
As MISO’s Site Reliability Engineer, you will help evolve traditional support work into an engineering discipline focused on application health, automation, and reducing operational toil. You will use a strong software engineering foundation and understanding of complex systems to define and measure production health. With significant autonomy, you will build reusable automation, improve monitoring and visualization tools, and collaborate across teams to enhance the reliability of MISO’s internally developed applications. The role includes participation in an on-call rotation approximately every five weeks to support critical application reliability. The appropriate level will be determined based on experience and knowledge.
Requirements
- Bachelor’s degree in Computer Science, Electrical Engineering, or a related field.
- 6–8 years of relevant work experience.
- Strong software engineering skills in Java, C#, Python, or similar languages, with the ability to learn new technologies quickly and contribute to end-to-end problem solving.
- Proficiency with Windows and/or Linux command-line tools, including PowerShell and automation-focused utilities.
- Experience working with containerized workloads in Kubernetes environments such as Azure AKS.
- Familiarity with developer-focused AI tools, such as GitHub Copilot, to accelerate troubleshooting, coding, and automation.
- Hands-on experience with observability and logging tools such as Splunk, Grafana, Datadog, or New Relic.
- Strong Git and GitHub Actions skills.
- Availability to participate in an on-call rotation approximately every five weeks.
Nice To Haves
- Knowledge of Oracle, MongoDB, or SQL-based databases.
Responsibilities
- Partner with engineering teams to define SLIs and SLOs and build observability dashboards, alerts, and tooling to measure and maintain system health.
- Develop performance and health visualizations that streamline troubleshooting for support analysts and reduce time to resolution.
- Improve data integrations and visualizations across tools such as Grafana to strengthen visibility into internally developed systems.
- Identify operational toil across support, infrastructure, and release processes, and design automation or process improvements to reduce overhead and scale team capacity.
- Lead incident response for complex, multi-team issues by diagnosing unfamiliar systems, analyzing logs and source code, determining immediate fixes, and implementing long-term reliability improvements.
- Participate in an on-call rotation approximately every five weeks to support critical application reliability.
Benefits
- 401k
- Vacation
- Sick and safe time, available on the first day of employment
- Eligibility for an annual bonus if individual performance and company objectives are met
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
