Site Operations Lead

TEC Services•Tulsa, OK

1d•$55,000 - $58,000•Onsite

About The Position

The Site Operations Lead supports and coordinates daily janitorial operations, providing operational guidance to janitorial staff to help ensure cleaning standards, safety requirements, and client expectations are met. This hands-on role monitors quality, conducts inspections, supports employee training, and addresses routine operational challenges. The position also provides field support and coverage as needed, while escalating significant employee, client, and operational concerns to the Regional Site Director. The role involves supporting staffing and coverage needs, tracking performance and attendance, inspecting facilities, assisting with cleaning, training employees, and overseeing cleaning quality, safety, equipment, supplies, and reporting. Work may take place in retail or grocery environments or distribution facilities. The employee must be willing to work night shifts, different shifts when business needs arise, travel between assigned store locations, and adjust schedules based on business needs.

Requirements

Minimum of 2–3 years of experience in janitorial, custodial, or facility services.
Strong understanding of commercial cleaning practices, equipment, and sanitation standards.
Demonstrated ability to coach, guide, and support employees in a team environment.
Strong communication, organizational, and problem-solving skills.
Ability to manage competing priorities and provide support across multiple locations.
Strong attention to detail and commitment to quality and customer satisfaction.
Ability to work independently while maintaining consistent communication with management.
Willingness to work night shifts, travel between assigned store locations, and adjust schedules based on business needs.
Ability to stand, walk, bend, stoop, and kneel continually.
Ability to perform physical cleaning duties and operate commercial cleaning equipment as needed.
Ability to lift and/or move up to 50 pounds.
Ability to communicate orally with customers, employees, vendors, and management.
Regular use of a mobile phone, email, and other communication tools.

Nice To Haves

Previous leadership experience overseeing janitorial teams or multiple work locations.
Bilingual in English and Spanish.

Responsibilities

Provide guidance and support to janitorial staff and assist with their day-to-day questions and challenges.
Help the Regional Site Director with daily operations, staffing, and coverage needs.
Assist with cleaning when needed and step in to support cleaning teams when extra help or coverage is required.
Track team performance, work progress, attendance, and timekeeping, and report concerns.
Walk through facilities to check work quality and site conditions.
Help resolve routine staffing and operational issues and escalate larger concerns to management.
Assist with onboarding and training janitorial staff.
Coach employees on cleaning techniques, equipment use, and company procedures, and provide guidance and feedback.
Identify training needs and communicate performance concerns to the Regional Site Director.
Conduct site inspections and quality checks to ensure cleaning standards and client expectations are met.
Identify cleaning deficiencies, follow up with the Regional Site Director on corrective actions, and verify completion of assigned tasks, checklists, and operational requirements.
Participate in client walkthroughs and address service concerns as needed.
Ensure required checkouts, documentation, and photographs are completed.
Identify recurring quality issues and recommend process improvements.
Reinforce company safety policies, sanitation standards, and operating procedures.
Conduct safety checks and ensure designated emergency areas remain clear and accessible.
Ensure proper handling, storage, and maintenance of cleaning equipment, chemicals, and propane tanks.
Monitor equipment and supply needs, communicate shortages and repair requests, and follow up on outstanding equipment or facility concerns.
Ensure janitorial closets and equipment are clean, organized, and ready for subsequent shifts.
Report safety hazards, incidents, and compliance concerns to the Regional Site Director.
Provide regular updates to the customer and Regional Site Director on team performance, staffing, and site conditions.
Complete quality inspection reports and document issues or incidents.
Share employee concerns, attendance issues, and client feedback with appropriate people.
Keep janitorial staff informed of job expectations and daily priorities.
Document areas needing improvement and follow up to ensure issues are corrected.
Support communication among janitorial staff, the client, and TEC Services leadership.
Escalate major employee, client, or operational concerns to the Regional Site Director.