Site Operations Lead

Leidos • San Diego, CA

23h • $38 - $46 • Onsite

About The Position

Leidos is seeking a Site Operations Lead to provide tactical leadership and operational oversight for the Point Loma Site Group as a key member of the Field Services team. The role directs the daily workflow of Field Services technicians, drives deployment velocity, and enforces Service Level Requirements. The site group covers seven locations and more than 20 military bases. The position supports the NGEN Service Management, Integration, and Transport program, which provides the Navy-Marine Corps Intranet backbone, including cybersecurity services, network operations, service desk, and data transport.

The work is performed at a government site. The position requires lifting and carrying equipment, working in confined and noisy spaces, standing or sitting for extended periods, using basic hand tools and digital test equipment, and driving to different locations. A valid state driver’s license is required.

Requirements

• U.S. citizen.
• DoD Secret clearance.
• High school diploma and at least 5 years of prior relevant experience; additional related education or certifications may be considered in lieu of experience.
• Valid DoD 8570 IAT Level II certification, such as Security+ or higher.
• Expertise in IT Enterprise Operations.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Ability to lift and carry 50 pounds for up to 100 feet at a time and lift 25 pounds vertically using ladders.
• Ability to work in confined spaces, including raised floors and communications closets, and in noisy environments such as data centers and operations centers.
• Ability to stand or sit for up to 8 hours at a time.
• Ability to use basic hand tools, including screwdrivers and wrenches, to rack-mount active and passive equipment using small screws and brackets.
• Normal color vision to distinguish wire and cable colors; correctable vision to 20/20 or better; and depth perception to work safely on ladders and in confined spaces.
• Ability to use and read digital test equipment such as an OTDR.
• Ability to drive a personal or corporate vehicle to different locations; valid state driver’s license required.

Nice To Haves

• Prior experience supporting the Navy Marine Corps Intranet (NMCI) or similar DoD enterprise networks.
• Experience using enterprise IT Service Management tools such as HPSM or Helix.
• Organized and detail-oriented.
• Strong leadership skills.
• Self-motivated and self-directing.
• Strong collaboration, prioritization, adaptability, and relationship-building skills.
• Ability to manage and prioritize own work and the work of a team.
• Independent decision-making ability.
• Analytical thinking and ability to think outside the box.
• Ability to communicate effectively with all organizational levels, from subject matter experts to senior management.
• Ability to analyze problems at multiple levels, including detailed issues and broader organizational impacts.

Responsibilities

• Direct and lead daily IT Field Services operations across the Point Loma Site Group, ensuring alignment with DoD and SMIT contract requirements.
• Monitor the HPSM queue, break-fix incidents, and Service Level Requirements or Agreements; prioritize VIP and executive hardware deployments.
• Mentor and lead a blended workforce of more than 25 Leidos employees and subcontractors across multiple vendor contracts.
• Develop, maintain, and enforce localized Standard Operating Procedures for hardware lifecycle management, C2MOC 24/7 watch floor scheduling, and VIP escalation workflows.
• Generate and consolidate daily and weekly operational reports tracking ticket burn-down rates, pending deployments, and critical SLA vulnerabilities for Site Leadership.
• Conduct synchronization meetings with Technical Leads to align operational priorities, balance workloads, and identify deployment pipeline bottlenecks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED