Site Operations Lead

CBRE HV•Washington, DC

8d•$41 - $48

About The Position

As a CBRE Site Operations Lead, you will supervise the team that coordinates with clients, vendors, and contractors to ensure work orders are completed. The role is part of Facilities Management, which oversees operations for a set of assets and supports Property Managers with repairs and investment plans. You will lead the team’s daily operations, serve as a point of contact for escalated communications, oversee facility maintenance and cleaning schedules, review work-order data, report on performance, evaluate vendors, and track facility expenses. You will address complex problems, support team objectives, and model behaviors consistent with CBRE RISE values. The position requires a high school diploma or GED and at least five years of job-related experience. Prior shift manager or supervisory experience is preferred. Applicants must be authorized to work in the United States without current or future visa sponsorship.

Requirements

High school diploma or GED.
At least 5 years of job-related experience.
In-depth understanding of processes, procedures, systems, and concepts within the job function, and basic knowledge of related job functions.
Ability to explain complex concepts or sensitive information.
Expert knowledge of Microsoft Office products, such as Word, Excel, and Outlook.
Excellent organizational skills and a master-level inquisitive mindset.
Exceptional math skills, including the ability to calculate percentages, discounts, and markups.
Authorization to work in the United States without the need for visa sponsorship now or in the future.

Nice To Haves

Prior shift manager or supervisory experience.

Responsibilities

Coordinate and manage the team’s daily activities, establish work schedules, assign tasks, and cross-train staff.
Serve as the point of contact for escalated communications among the landlord, tenants, and service providers, ensuring procedures, policies, and reporting formats are understood and implemented.
Arrange regular maintenance of equipment.
Review work-order report data and create and present performance and progress reports to management; suggest ways to improve efficiency.
Design and oversee the building’s cleaning and disinfecting schedule.
Conduct market research and compare costs and benefits when evaluating new vendors.
Track regular and ad-hoc facility expenses.
Resolve complex problems and identify approaches to existing solutions that accomplish team objectives.
Establish new techniques as needed to help the team meet its objectives.
Ensure personal and team outcomes positively affect customer objectives.
Lead by example, model behaviors consistent with CBRE RISE values, guide the team in applying basic practices and procedures, and build consensus.