Operations Site Lead
About The Position
The Site Lead owns all on-site activities and personnel at the assigned location, serving as the single point of accountability for site operations, facilities coordination, and personnel administration. The role ensures the site is staffed, secure, and operating smoothly, and serves as the primary point of contact for site-level personnel matters from onboarding through roll-off. The Site Lead oversees the Supervisor and SME Supervisor roles, ensuring shift operations and workstream execution run effectively while managing administrative and personnel functions beyond day-to-day shift management. The Site Lead reports directly to the Program Lead and serves as the escalation point for site-level issues that cannot be resolved by the Supervisor or SME Supervisor. The SME provides Site Lead coverage as needed during absences or gaps. The position is performed onsite, with access to a specified workspace. The schedule is Monday through Friday, an eight-hour shift, with participation in an on-call rotation spanning weekends and holidays and after-hours coverage for site-level emergencies. A TS/SCI with polygraph clearance and a valid US passport are required.
Requirements
- Demonstrated experience owning site-level operations and personnel administration in a government/customer-facing environment.
- Experience with personnel onboarding and off-boarding processes, including facility access and badging coordination.
- Experience handling personnel issues and coordinating with HR or leadership on resolution.
- Strong organizational skills to manage staffing, coverage, and compliance across a full site.
- Strong written and verbal communication skills for coordinating with the Program Lead, customer points of contact, and site staff.
- TS/SCI with polygraph level clearance required.
- Valid US Passport required.
Nice To Haves
- Prior experience as a site or facility lead on a similar cleared government program.
- Familiarity with facility security and access control processes for cleared environments.
- Experience directly managing or overseeing operational personnel.
- Relevant certifications in security management, facility operations, or personnel administration.
Responsibilities
- Serve as the single point of accountability for all on-site activities and personnel at the assigned site.
- Own the personnel lifecycle for site staff, including onboarding, in-processing, badging/access coordination, and roll-off/out-processing.
- Assist incoming personnel with badge requests, facility access, and required site in-processing steps.
- Serve as the primary point of contact for site personnel issues, including conduct, attendance, and conflicts, and coordinate resolution with leadership or HR as needed.
- Support the Supervisor and SME Supervisor and ensure shift operations and workstream execution are running effectively.
- Serve as the site-level escalation point for issues beyond the authority of the Supervisor or SME Supervisor.
- Coordinate site facilities, physical security, and access management with relevant site and facility points of contact.
- Maintain awareness of site staffing levels, coverage, and readiness, and coordinate with Supervisors on coverage gaps.
- Report site status, staffing, risks, and personnel matters to the Program Lead.
- Coordinate with customer site points of contact on site-level administrative and operational matters.
- Ensure site compliance with program, customer, and facility security requirements.
- Maintain site documentation, including rosters, access logs, onboarding and roll-off records, and site-specific procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
