Site Operations Engineer II

Digital Realty•Seattle, WA

4d•$42 - $44

About The Position

The Site Engineer II is a contributing member of the site-level Data Center Operations team, assigned to one or more data center properties and reporting directly to the Manager Engineering Operations. The role supports daily site operations and helps maintain high availability through operating procedures, change management, incident reporting, maintenance, repairs, and inspections. The position requires experience with mission-critical infrastructure such as generators, UPS, HVAC, fire/life safety, BMS, and CMMS systems. The engineer is expected to have expertise in either electrical or mechanical work and competence in the other area. The engineer develops a thorough understanding of facility layouts, MEP systems, equipment, drawings, specifications, operating sequences, procedures, customer SLAs, alarms, event escalation, incident reporting, maintenance standards, and environmental and occupational health and safety standards. The role also supports the operation, maintenance, and repair of equipment serving 24x7 data center operations, construction and installation oversight, change management, troubleshooting, rounds and inspections, procedure improvement, customer and accreditation needs, and required training. This is a night-shift role scheduled Sunday through Wednesday. Digital Realty describes its Operations team as responsible for keeping customer infrastructure running safely and securely. The company offers onboarding, continuous training, career development opportunities, and a supportive and inclusive environment. Compensation is listed at $42.00 to $44.00 per hour, with benefits including medical, dental, vision, life and AD&D insurance, 401(k) match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, and holidays.

Requirements

At least 3 years of experience in mission-critical facilities operations or engineering, or equivalent equipment experience involving assets relevant to the site, such as UPS, HVAC, generators, and fire/life safety systems.
Hands-on electrical or mechanical skill and competence in the other area.
Strong knowledge of UPS systems and architectures.
Strong knowledge of cooling systems and architectures.
Strong understanding of infrastructure redundancy configurations, equipment risks, and scenarios, including N+1, 2N, ATS/STS, and failover.
Strong knowledge of energy efficiency principles.
Strong interpersonal, presentation, and communication skills, including the ability to respond verbally and in writing to sensitive issues, complex inquiries, or complaints.
Detail-oriented with strong organizational skills.
Proficiency in Microsoft Word, Excel, and Outlook; familiarity with Microsoft Project, Adobe Acrobat, Visio, or AutoCAD.
Basic understanding of emergency situations and escalation processes.
Strong understanding of CMMS, DCIM, and power metering systems.
Ability to lift and handle up to 50 pounds.
Ability to bend, stoop, and stretch as required to place or retrieve network devices, materials, or equipment.
Ability to work under a raised data center floor.
Ability to climb ladders up to 16 feet to reach plenum spaces.

Responsibilities

Contribute to daily site operations, including creating and modifying site operating procedures.
Contribute to the creation of change management tickets and provide timely incident reporting.
Perform site maintenance, repairs, and inspections to help ensure high data center availability.
Learn facility layouts, MEP system operations, site-specific one-lines, equipment locations and nomenclature, drawings, specifications, and equipment sequences of operation.
Understand and use SOPs, EOPs, customer SLAs, engineering lease obligations, facility top 20 EOPs, and maintenance and operations standards.
Understand BMS alarm functionality, alarm escalation and acknowledgement, and how to extract data and trends.
Follow event management, escalation, and incident reporting procedures; create, edit, resolve, and close incident reports following site incidents.
Use the CMMS to create, edit, implement, and close change management work orders.
Operate, maintain, and repair mission-critical equipment and systems supporting 24x7 data center operations and customer SLAs.
Supervise construction activity and installations as required.
Execute site-specific change management processes, including creating MOPs for low-risk preventive maintenance and repairs and overseeing that work.
Troubleshoot site mechanical and electrical systems.
Respond to unplanned events without immediate supervision.
Complete rounds and inspections efficiently and detect anomalies.
Develop or improve SOPs for site-specific equipment.
Build an understanding of local customers' businesses and data center operations.
Support accreditation initiatives such as SSAE16, SOC2, and ISO 27001 as required.
Complete DLR Critical Awareness Training.
Follow Digital Realty's environmental, occupational health, and safety standards.