Site Operations Engineer I

Digital Realty•Seattle, WA

4d•$40 - $41

About The Position

The Site Engineer I is a contributing member of the site-level Data Center Operations team, assigned to one or more data center properties and reporting directly to the Manager Engineering Operations. The role supports daily operations, maintenance, inspections, and repairs of mission-critical infrastructure to help maintain high availability and meet customer service-level agreements. The engineer is expected to have expertise in either electrical or mechanical work and competence in the other discipline. The position involves learning site layouts, equipment, drawings, operating sequences, procedures, customer obligations, alarm and incident processes, and maintenance systems. The engineer carries out and oversees low-risk maintenance and repair work, supports change management, troubleshoots electrical and mechanical systems, responds to unplanned events, and contributes to operating procedure development and accreditation initiatives. The role supports 24x7 data center operations and includes physical tasks such as lifting, working beneath raised floors, and climbing ladders.

Requirements

At least 1 year of experience in mission-critical facilities operations or engineering, or equivalent equipment experience involving relevant mission-critical assets such as UPS, HVAC, generators, and fire/life safety systems.
Hands-on expertise in electrical or mechanical work and competence in the other discipline.
Strong knowledge of UPS systems and architectures.
Strong knowledge of cooling systems and architectures.
Strong understanding of infrastructure redundancy configurations and associated risks, including N+1, 2N, ATS/STS, and failover scenarios.
Strong knowledge of energy-efficiency principles.
Strong interpersonal, presentation, and communication skills, including the ability to respond verbally and in writing to sensitive issues, complex inquiries, or complaints.
Detail-oriented with strong organizational skills.
Proficiency in Microsoft Word, Excel, and Outlook, and familiarity with Microsoft Project, Adobe Acrobat, Visio, or AutoCAD.
Basic understanding of emergency situations and escalation processes.
Strong understanding of CMMS, DCIM, and power metering systems.
Ability to lift and handle up to 50 pounds.
Ability to bend, stoop, and stretch as required to place and retrieve network devices, materials, or equipment.
Ability to work under a raised data center floor.
Ability to climb ladders up to 16 feet to reach plenum spaces.

Responsibilities

Learn facility layouts, MEP system operations, site-specific system one-lines, equipment nomenclature and locations, drawings, specifications, and equipment sequences of operation.
Understand and follow standard and emergency operating procedures, customer SLAs, engineering lease obligations, and site emergency procedures.
Learn BMS alarm functions, alarm escalation and acknowledgement, and methods for extracting data and trends.
Use DLR event management, event escalation, incident reporting, and computerized maintenance management processes.
Create, edit, implement, and close change management work orders and create, edit, resolve, and close incident reports.
Operate, maintain, repair, and inspect mission-critical equipment and systems supporting continuous data center operations.
Supervise construction activity and installations as required.
Execute site change management processes, including preparing MOPs for low-risk preventive maintenance and repairs and overseeing the work.
Troubleshoot site mechanical and electrical systems and respond to unplanned events without immediate supervision.
Complete rounds and inspections efficiently and identify anomalies.
Develop or improve site-specific SOPs for equipment.
Build an understanding of local customers’ businesses and data center operations.
Support accreditation initiatives such as SSAE16, SOC2, and ISO 27001 as required.
Complete DLR Critical Awareness Training.