Site Engineer I

Digital Realty•Carrollton, TX

About The Position

The Site Engineer I is a contributing member of the site-level Data Center Operations team, assigned to one or more data center properties and reporting to the Manager Engineering Operations. The role supports reliable, safe, and compliant 24x7 data center operations by maintaining, inspecting, repairing, and troubleshooting mission-critical infrastructure. Relevant systems include generators, UPS systems, HVAC and cooling systems, fire and life safety systems, BMS, CMMS, DCIM, and power metering systems. The successful candidate has expertise in either electrical or mechanical work and competence in the other area. The engineer learns site facilities, layouts, MEP systems, equipment, drawings, specifications, operating sequences, procedures, customer SLAs, lease obligations, alarms, event-management practices, maintenance standards, and health and safety requirements. The role also participates in change management, incident reporting, procedure development, maintenance oversight, construction and installation supervision, inspections, troubleshooting, accreditation initiatives, and required training. The position requires responding to unplanned events, sometimes without immediate supervision.

Requirements

At least 1 year of experience in mission-critical facilities operations or engineering, or equivalent experience with relevant equipment such as UPS, HVAC, generators, and fire/life safety systems.
Hands-on electrical or mechanical skills, with competence in the other discipline.
Strong knowledge of UPS systems and architectures.
Strong knowledge of cooling systems and architectures.
Strong understanding of infrastructure redundancy configurations and equipment risks, including N+1, 2N, ATS/STS, and failover scenarios.
Strong knowledge of energy-efficiency principles.
Strong interpersonal, presentation, and communication skills, including the ability to respond verbally and in writing to sensitive issues, complex inquiries, or complaints.
Detail-oriented with strong organizational skills.
Proficiency with Microsoft Word, Excel, and Outlook; familiarity with Microsoft Project, Adobe Acrobat, Visio, or AutoCAD.
Basic understanding of emergency situations and escalation processes.
Strong understanding of CMMS, DCIM, and power metering systems.
Ability to lift and handle up to 50 pounds.
Ability to bend, stoop, and stretch as required to place and retrieve network devices, materials, or equipment.
Ability to work under a raised data center floor.
Ability to climb ladders up to 16 feet.
Qualifications section also lists 0–2 years of experience in electrical engineering or data center operations.
Qualifications section lists a bachelor's degree in engineering, preferably electrical.
Qualifications section lists a recognized electrical engineering craft apprenticeship or training scheme.
Strong understanding of electrical safety in critical environments.
Action orientation, customer focus, teamwork, and ability to interpret safety rules and procedures.

Responsibilities

Learn facility layouts, MEP systems, equipment locations and nomenclature, drawings, specifications, and system one-lines.
Understand equipment sequences of operation, SOPs, EOPs, customer SLAs, engineering lease obligations, and site emergency procedures.
Learn BMS alarm functions, escalation and acknowledgement, and how to extract data and trends.
Use CMMS to create, edit, implement, and close change-management work orders; create, edit, resolve, and close incident reports.
Support daily site operations, maintenance, repairs, and inspections to help achieve high availability and compliance with customer SLAs.
Operate, maintain, repair, and troubleshoot mission-critical equipment and systems supporting 24x7 data center operations.
Supervise construction activities and installations as required.
Execute site change-management processes, including preparing MOPs for low-risk preventive maintenance and repairs and overseeing the work.
Respond to unplanned events without immediate supervision and escalate incidents according to established procedures.
Complete rounds and inspections efficiently and identify anomalies.
Develop or improve SOPs for site-specific equipment.
Develop an understanding of local customers' businesses and data center operations.
Support accreditation initiatives such as SSAE16, SOC 2, and ISO 27001 as required.
Complete Digital Realty Critical Awareness Training and comply with company environmental, occupational health, safety, and maintenance standards.