Site Reliability Engineer II

JPMorgan Chase & Co. • Chicago, IL

1d • $99,750 - $125,000

About The Position

As a Site Reliability Engineer II at JPMorgan Chase within the Commercial and Investment Banking and Payment Technology Team, you will use technology to solve business problems and apply software engineering best practices. You will often work independently on small to medium projects, initially with direction and progressing to independently designing and delivering projects. You will also collaborate with cross-functional teams and continue developing your knowledge of JPMorgan Chase’s business and relevant technologies.

The role includes maintaining cloud-based infrastructure, supporting incident diagnosis and resolution, reducing operational toil, and improving observability and service-level monitoring. You will use enterprise-authorized AI capabilities to support incident triage, troubleshooting, post-incident analysis, and identification of recurring toil and reliability risks. AI-assisted outputs and recommendations must be validated, with operational data handled according to sensitivity and security requirements and appropriate controls applied to maintain resiliency, security, and auditability.

Requirements

• Formal training or certification in software engineering concepts and at least 2 years of applied experience.
• Ability to code in at least one programming language.
• Working knowledge of enterprise-authorized AI capabilities for SRE workflows, such as troubleshooting support and runbook drafting, with strong validation habits and awareness of data sensitivity.
• Ability to assess AI-assisted operational recommendations for correctness and risk, and apply controls that maintain resiliency, security, and auditability.
• Experience maintaining cloud-based infrastructure.
• Familiarity with site reliability concepts, principles, and practices.
• Familiarity with observability, including white- and black-box monitoring, service-level objective alerting, and telemetry collection.
• Familiarity with containers or a common server operating system such as Linux or Windows.
• Emerging knowledge of continuous integration and continuous delivery practices and related tooling.

Responsibilities

• Execute small to medium projects independently, initially with direction, and progress to independently designing and delivering projects.
• Write high-quality, maintainable, robust code that follows software engineering best practices to solve business problems.
• Use enterprise-authorized AI capabilities to speed up incident triage, troubleshooting, and post-incident analysis; validate outputs and handle operational data according to sensitivity and security requirements.
• Participate in triaging, examining, diagnosing, and resolving incidents, working with others to address root causes.
• Recognize operational toil and proactively eliminate it through systems engineering or application code updates.
• Apply observability patterns and improve service-level indicators, objectives monitoring, and alerting for transparency and analysis.
• Use enterprise-authorized AI capabilities to identify recurring toil and reliability risks from operational signals, prioritizing reuse-first improvements and measurable SLO outcomes.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed