Site Engineer II

Digital Realty•Richardson, TX

About The Position

The Site Engineer II is a contributing member of the site-level Data Center Operations team, assigned to one or more data center properties and reporting directly to the Manager Engineering Operations. The role supports daily operations, maintenance, inspections, repairs, and operational documentation to help ensure high availability of Digital Realty’s data centers. The engineer is expected to have experience with mission-critical infrastructure, including generators, UPS, HVAC, fire/life-safety, BMS, and CMMS systems, with hands-on expertise in either electrical or mechanical work and competence in the other discipline. The position involves learning site systems, equipment, procedures, customer obligations, and operating standards; operating, maintaining, repairing, and troubleshooting mission-critical equipment supporting 24x7 data center operations; supervising construction and installations as needed; and executing site change-management processes. The engineer also supports incident reporting, operational improvements, customer and compliance requirements, and safe work practices. This role is designated as a night-shift position.

Requirements

At least 3 years of experience in mission-critical facilities operations or engineering, or equivalent equipment experience relevant to the site, including UPS, HVAC, generators, and fire/life-safety systems.
Hands-on electrical or mechanical skill, with competence in the other area.
Strong knowledge of UPS systems and architectures.
Strong knowledge of cooling systems and architectures.
Strong understanding of infrastructure redundancy configurations, equipment risks, N+1 and 2N configurations, ATS/STS, and failover scenarios.
Strong knowledge of energy-efficiency principles.
Strong interpersonal, presentation, and communication skills, including the ability to respond verbally and in writing to sensitive issues, complex inquiries, or complaints.
Detail orientation and strong organizational skills.
Proficiency in Microsoft Word, Excel, and Outlook; familiarity with Microsoft Project, Adobe Acrobat, Visio, or AutoCAD.
Basic understanding of emergency situations and escalation processes.
Strong understanding of CMMS, DCIM, and power-metering systems.
Ability to lift and handle up to 50 pounds.
Ability to bend, stoop, and stretch as required to place and retrieve network devices, materials, or equipment.
Ability to work under a raised data center floor.
Ability to climb ladders up to 16 feet to reach plenum spaces.

Responsibilities

Learn facility layouts, MEP system operation, site-specific system one-lines, equipment nomenclature and locations, drawings, specifications, and equipment sequences of operation.
Understand and follow standard and emergency operating procedures, customer SLAs, engineering lease obligations, facility emergency procedures, BMS alarms and escalation, event management, incident reporting, and maintenance and operations standards.
Learn and apply CMMS processes, including creating, editing, implementing, and closing change-management work orders.
Create, edit, resolve, and close incident reports following site incidents.
Operate, maintain, repair, and inspect mission-critical equipment and systems supporting 24x7 data center operations and customer SLAs.
Supervise construction activity and installations as required.
Execute site-specific change-management processes, including developing MOPs for low-risk preventive maintenance and repairs and overseeing the work.
Troubleshoot site mechanical and electrical systems and respond to unplanned events without immediate supervision.
Complete rounds and inspections efficiently and detect anomalies.
Develop or improve site-specific equipment SOPs.
Develop knowledge of local customers’ businesses and data center operations.
Support accreditation initiatives such as SSAE16, SOC2, and ISO 27001 as required.
Complete DLR Critical Awareness Training.
Follow Digital Realty environmental, occupational health, and safety standards.