Site Operations Manager II
About The Position
May Mobility is seeking an experienced Site Operations Manager to lead an operational site as the company expands its autonomous shuttle and mobility services. The manager oversees Site Supervisors, Technicians, and contracted Autonomous Vehicle Operators to deliver seamless shuttle operations and is directly responsible to business partners, customers, and passengers. The position reports to the Customer Operations Manager and is responsible for helping ensure quality, safety, and reliability while integrating May Mobility into the city’s transportation culture. This role combines people leadership, technical operations, customer service, and process improvement in a fast-changing startup environment. The manager must lead by example, make sound priority decisions in both smooth and hectic shifts, and support operational coverage outside normal business hours. Travel is required; the posting identifies it as frequent (26%–50%) and separately states up to 10% travel required.
Requirements
- Associate degree or higher in Business, Technical Operations, or another field.
- At least 3 years of experience as a people leader in a fast-adapting, customer-focused environment.
- Formal people-leadership experience in a fast-adapting, customer-focused environment.
- Proven ability to make judgment calls in ambiguous situations.
- Experience developing processes and managing projects.
- Excellent written and verbal communication across multiple platforms, with strict attention to detail.
- Valid U.S. driver’s license.
- Willingness to undergo a driving record check.
- Ability to lead multiple small teams at once.
- Ability to identify trends or product gaps and escalate them appropriately.
- Strong collaboration skills with internal and external stakeholders.
- Comfort communicating publicly and representing the company.
- Ability to drive solutions by setting goals and creating a path toward improvement.
- Ability to work effectively with team members at all organizational levels.
- Ability to lift up to 50 pounds.
- Ability to stand for prolonged periods and climb ladders infrequently.
- Ability to work outdoors in varying temperatures and weather conditions.
- Ability to remain stationary 50% or more of the time, move or change positions often when needed, use a computer for prolonged periods, and install hardware and software.
Nice To Haves
- Bachelor’s degree or higher in Business, Technical Operations, or a related field, or equivalent experience.
- Leadership experience in a startup environment.
- Proven change-management experience.
- Prior operations or logistics experience.
- Working knowledge of Google Suite, Slack, Jira, and Asana.
Responsibilities
- Ensure operations follow rigorous safety guidelines and continually develop a strong safety culture.
- Implement and oversee daily protocols and reporting, and track site performance metrics to improve outcomes.
- Meet financial goals and align spending with the site operating budget.
- Ensure exceptional service for customers and passengers.
- Partner with People Operations on site staffing and performance management decisions.
- Ensure site staff communicate effectively with engineers when technical issues arise or require escalation.
- Partner with Field Operations to train new site leadership and test new vehicle-technology rollouts.
- Create a work environment that values all team members and embodies May Mobility values.
- Cover shifts across days and times outside normal business hours.
- Travel as required.
Benefits
- Comprehensive medical, dental, vision, life, and disability plans; eligible domestic partners who have resided together for at least one year may also participate.
- Health Savings Accounts and Flexible Spending Accounts for healthcare and dependent care.
- Retirement benefits, including an immediately vested employer safe harbor match.
- Paid parental leave and a phased return to work.
- Flexible vacation policy and paid company holidays.
- Total Wellness Program with resources for overall wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
